People Operations Manager

Company Overview

Professional Diversified Flooring is a leading commercial flooring dealer with five locations and a growing workforce supporting project management, estimating, field labor, and operational teams. Our business is fast-paced, relationship-driven, and execution-focused. As we continue to scale, we are building the people infrastructure needed to attract talent, onboard effectively, and grow proficiency across roles.

Position Summary

The People Operations Manager is responsible for building and managing the core people processes that support hiring, onboarding, employee development, and day-to-day HR operations across all five locations. This role will serve as a hands-on, operational HR leader, partnering closely with company leadership to ensure the right people are hired, onboarded effectively, and developed to perform at a high level. The Human Resources Manager balances tactical execution with continuous improvement, bringing structure to recruiting, onboarding, and role proficiency while supporting a strong, performance-oriented culture.

Qualifications

• Bachelor’s degree in Human Resources, Business, or related field, or equivalent experience. HR certification (e.g., SHRM-CP, PHR) is advantageous.

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• 5 years of progressive HR experience, ideally in construction, contracting, or a multi-site environment.

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• Strong experience with recruiting and onboarding hourly and professional roles.

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• Practical knowledge of employee relations and HR compliance.

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• Strong communication, organization, and follow-through skills.

Recruitment & Hiring

• Manage full-cycle recruiting for office, project, and operational roles across all locations.
• Partner with SSC leaders to understand role requirements, skill needs, and hiring volume.
• Develop and maintain job descriptions, interview guides, and selection tools.
• Coordinate interviews, candidate communication, offers, and hiring decisions.
• Ensure consistent and legally compliant hiring practices.

Onboarding & New Hire Experience

• Own and continuously improve the onboarding process for all employees.
• Coordinate pre-hire and first-day readiness including paperwork, systems access, and introductions.
• Partner with managers to clearly communicate performance expectations and responsibilities.
• Track onboarding completion and early-stage performance indicators.

Role Proficiency & Employee Development

• Partner with leaders to clarify role expectations, competencies, and proficiency milestones.
• Support training initiatives that improve consistency, efficiency, and performance.
• Assist managers with coaching tools and development planning for employees.
• Help establish career progression pathways where applicable.

HR Operations & Employee Support

• Serve as primary HR point of contact for employee questions and guidance.
• Support employee relations, performance conversations, and policy interpretation.
• Maintain accurate employee records and HR documentation.
• Ensure compliance with federal, state, and local employment laws.

Culture & People Practices

• Reinforce a culture of accountability, growth, and collaboration.
• Support performance management and feedback processes.
• Identify opportunities to improve engagement, retention, and communication.
• Act as a trusted advisor to managers and company leadership.

• Roles are filled efficiently with candidates aligned to skill and culture needs.
• New hires reach proficiency faster and understand expectations clearly.
• Managers are well-supported with consistent HR processes and guidance.
• HR practices are structured, practical, and add value to the business.
• Employees experience consistency and fairness across all locations.

Salary range is between $100 - $130K, depending on experience and or demonstrated competencies.