Director, Enterprise Systems, Technology & Data

POSITION SUMMARY

The Director of Enterprise Systems, Technology and Data provides strategic leadership, oversight, and direction for PCMA’s cloud-first technology ecosystems, with a primary focus on Salesforce, Microsoft 365 and integrated enterprise applications This role oversees the organization’s core business platforms, data integrity, security and end-user technology experience. The Director ensures that all systems, applications, integrations, and infrastructure are secure, scalable, and aligned with organizational goals while leading the Salesforce IT team to deliver a resilient, high-preforming environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide direction, supervision and performance management for Enterprise Application Administrator and Systems Administrator roles.
• Establish departmental priorities, technical standards, and best practices across systems, applications, integrations, data, and security.
• Oversee administration, optimization, and roadmap planning for Salesforce, Microsoft, AMS platforms, and cloud systems.
• Ensure application change management, release management, and deployments follow SDLC, Agile, and DevOps standards.
• Manage cloud and limited on-premises infrastructure, including servers, networking, VPN, device management, firewalls, and backup solutions.
• Maintain PCMA’s data integrity is sound by performing data quality controls, policies, monitoring and ongoing governance.
• Support 99.5% uptime targets and disaster recovery readiness.
• Ensure timely resolution of user support requests, improving response time and service quality.
• Lead cross-departmental projects ensuring scope, timelines, and deliverables are met.
• Manage vendor relationships, contracts, and performance.
• Maintain accurate IT asset inventory and ensure staff are trained on systems.
• Represent the organization professionally with internal and external stakeholders

• Manages Help Desk Specialist responsible for end user systems and hardware support and training.
• Ensure that a thorough staff training plan is in place and implemented.
• Ensure that all IT and MDM network policies are maintained and enforced.
• Observe support requests, identify trends and recommend solutions to streamline support that reduce repeat issues.
• Ensure that PCMA’s IT asset inventory is tracked and kept up to date.

KNOWLEDGE, SIILLS, AND ABILITIES

• Deep understanding of Salesforce configuration, integration, APIs, and ISV management.
• Strong knowledge of network infrastructure, cloud platforms, and cybersecurity practices.
• Familiarity with Agile methodologies, SDLC, DevOps, and integration tools such as MuleSoft or Zapier.
• Experience with enterprise backup solutions, database monitoring, Microsoft 365 administration email systems, and telephony administration.
• Excellent written and verbal communication skills.
• Strong leadership, team-building, and mentoring capabilities.
• Ability to work under pressure, manage multiple priorities, and meet deadlines.
• Strategic thinker with strong analytical and problem-solving skills.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field, or equivalent experience.
• A minimum of seven to 10 (7 to 10) years of progressive IT experience including enterprise systems and infrastructure management
• Proven problem-solving experience with multi-platform and multi network subnet environments.
• Proven ability to organize, structure and complete projects within established deadlines required.
• Prior experience supervising technical teams or leading cross-functional projects.
• Strong experience with Microsoft Windows, Microsoft 365 administration, Salesforce, AMS platforms, enterprise servers, enterprise backup solutions, networking, and firewall administration.
• Demonstrated ability to implement and support enterprise application and cloud environments.
• Excellent communication skills, both verbal and written, are necessary.
• Must also demonstrate a sense of urgency, take initiative, sense of ownership of their work, strong team player, constant desire to improve, positive attitude, and willing to learn and adapt to a modern cloud-first environment.
• Flexibility to work extra hours, some weekends, and infrequent travel as needed.

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS

• Hybrid work schedule expected, with designated in-office days of Tuesday, Wednesday, and Thursday
• Occasional after-hours work or travel may be required.
• Ability to perform work utilizing a computer for extended periods of time.
• Ability to sit or walk for extended periods of time in performing the work.
• Ability to pull or push objects of varying weights in performing the work. 
• Ability to grasp objects utilizing fingers (fine motor manipulation).
• Ability to travel by air or ground transportation as required in performing the work.
• Ability to lift up to fifteen pounds.

Salary : $130,000 - $150,000