Customer Service Representative

Position: Customer Service Representative

Overview: Professional Business Systems is seeking a candidate that is highly organized, hardworking, self-motivated, and has a keen interest in PBS’ WIRED culture. In seeking an ideal candidate, he or she needs to have positive attitude and superb time management/organization skills. The candidate will be required to effectively communicate by means of electronic correspondence (email/Microsoft Teams), personal inventory management and distributing information to various departments.

Reports to: Print Service Delivery Manager

Qualifications / Skills:

·      High school diploma and/or GED.

·      Proficiency in using a laptop and/or tablet to research and troubleshoot hardware or firmware issues.

·      Mandatory proficiency in Microsoft Office Suite (Outlook, Excel, PowerPoint, Word)

·      Excellent organizational skills with the ability to multitask and prioritize

·      Ability to work within time constraints and deadlines, remain reliable, calm and focused under pressure in a fast-paced atmosphere.

·      Knowledge of ERP Systems and the ability to navigate effectively/efficiently. (MobileTech)

·      Experience in customer service, along with having sound judgment, discretion, and the initiative to drive organizational processes.

·      Must have a valid driver’s license with a clean driving record. Driving a company-owned vehicle is the main component of this role.

·      Pre-Employment drug screening is required.

Responsibilities:

·      The Customer Service Representative serves as the primary point of contact for customers requiring toner/supply deliveries and scheduled contract maintenance visits. This role ensures seamless coordination between customers and our field service team while maintaining high customer satisfaction.

·      Meter Collection and Supply Deliveries:

o  Maintain accurate records of inventory to facilitate efficient tracking and reporting

o  Assist clients in managing supplies and consumables by recommending appropriate reorder levels and schedules

·      Customer Interactions and Relationships:

o  Collaborate with clients to provide technical assistance, troubleshoot problems, and offer guidance on optimize the use of copier and printer equipment

·      Continuous Learning:

o  Keep up to date with industry trends and advancements in technology through ongoing training and professional development

·      Quality Assurance:

o  Ensure all service tasks are completed within established timelines and SLAs

o  Implement and enforce quality standards to maintain highest level of service delivery

o  Perform spot checks on machines to minimize future maintenance needs