Customer Service Representative

Our busy warehousing company Customer Service Representative (CSR) must be energetic and reliable. This role works directly with the warehouse clerical staff and corporate team to help process and collect client invoices. The (CSR) is responsible for reviewing each invoice for accuracy, maintaining active files for all clients that have outstanding invoices, creating aging receivable reports, etc.

**Duties and Responsibilities: **

Establish and supervise production scheduling activities in the following ways:

• Monitor product inventories

• Track progress of loads and review factors that affect schedules

• Daily entering of data and compiling/completing time-sensitive reports

• Check drivers in & out throughout day, print BOL’s and outbound details.

• Obtain shipper’s releases number, destination, and trailer number.

• Assign doors to drivers.

Provide customer service at all times to customers and visitors in the following ways: • Manage customer order handling, inventory control, and material handling functions

• Manage phone calls and correspondence (e-mails, letters, packages etc.).

• Assisting with inquiries and problem resolution • Prepare customer delivery reports by collecting, analyzing and summarizing information and trends and use information to proactively communicate with customers Identify, develop and manage effective relationships with existing and potential suppliers of goods and services to meet the established cost, quality and delivery targets.

**Job Requirements **

Education and Experience:

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or general education degree (GED) required

• 2 years of customer service experience

• Working knowledge of Microsoft Office

• Strong computer skills

• Ability to enter data into a computer quickly and accurately

• Working knowledge of Office 365 and AS400 a plus.

**Essential Qualifications: **

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Solid communication skills and attention to detail

• Ability to work effectively with all levels of the organization

• Strong customer service orientation, ensuring needs and deadlines are met in a timely fashion

• Demonstrate a positive, proactive and motivated attitude

• Proven focus on continuous improvement in the workplace

• Ability to adapt to change in a fast-paced organization

• Proven problem solver, anticipates challenges and is both responsive and resourceful

Language Skills:

• Ability to read, write and speak English proficiently is required.

• Spanish is preferred (required in some markets).

**Physical Demands: **

The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• While performing the duties of this job, the employee is regularly required to talk or hear.

• This position may be required to stand, walk, sit, use hands to feel; reach with hand and arms, and stoop, kneel or crouch as needed.

• Specific vision requirements include the ability to see at close range, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Ability to lift 25 pounds with or without reasonable assistance is required.

**Work Environment: **

• The position typically operates in a standard office environment.

• This position routinely uses office equipment such as computers, phones, photocopiers, file cabinets, and fax machines.

Drug Free environment.