What are the responsibilities and job description for the Customer Success Associate position at Professional Alternatives?
Title: Customer Success Associate (Remote)Assignment Duration: Indefinite Contract to HireLocation: Remote (Various hours depending on area supported)Schedule: Fulltime 40 hrs Contract In this role you will provide professional, day-to-day support for our field sales representatives and clinical research specialists, as well as customers across the globe, by utilizing a broad knowledge of products, services, and policies. Responsible for processing trunk stock, consignment, and direct orders, maintaining customer data, auditing inventory, pricing accuracy, and post-order activities such as returns, credits, and invoicing.Job Description:Communicate with customers and sales/clinical representatives over phone and emailWork with the operations team to get products to customersProcess sales orders and work with customers in the event of issues or discrepanciesActively manage Customer Service cases in Salesforce to ensure response times to customers meets and/or exceeds service level agreement levelsManage and audit inventory deployed to the field in trunk stock and on customers’ shelvesMaintain complete and accurate customer data across systems (Salesforce, ERP system)Work cross-functionally with the finance, sales, marketing, and operations teams as needed on projects relevant to co. success Qualifications:Bachelor’s degree preferred or equivalent experience2 years of customer success experience, healthcare/biotechnology/medical device preferredExperience using Salesforce and ERP system such as SAP or OracleExceptional oral and written communication skillsAbility to work in a fast-paced environment while managing multiple prioritiesOperate as a team and/or independently while demonstrating flexibility to changing requirements*Remote opportunity. Will need to provide your own internet connection and workspace.Company DescriptionProfessional Alternatives is a leading staffing firm specializing in all levels of corporate administrative and professional support, as well as executive placement. Starting in 1998, the Professional Search Group has a successful track record of providing local and national staffing-related support to a multitude of industries. We pride ourselves on building lasting relationships with each client and candidate, and our hands-on approach allows us to make the best long-term match for both.
Salary : $25