Manager, Research Solutions

Description

Overview:

The Manager, Research Solutions plays a pivotal role in driving the success of Prodege’s most strategic market research projects while leading and developing a team of Project Managers. Serving as both a team leader and direct project owner, this role bridges the needs of high-value clients with the capabilities of internal delivery teams to ensure flawless execution and exceptional client service. By embodying the ProdegeWay, the Research Solutions Manager fosters long-term client relationships, delivers white-glove service, and upholds the highest standards of operational excellence. This role is critical to the continued growth of the West Coast team, requiring deep market research expertise, collaborative leadership, and a steadfast commitment to client success.

A cutting-edge marketing and consumer insights platform, Prodege has charted a course of innovation in the evolving technology landscape by helping leading brands, marketers, and agencies uncover the answers to their business questions, acquire new customers, increase revenue, and drive brand loyalty & product adoption. Bolstered by a major investment by Great Hill Partners in Q4 2021 and strategic acquisitions of Pollfish, BitBurst & AdGate Media in 2022, Prodege looks forward to more growth and innovation to empower our partners to gather meaningful, rich insights and better market to their target audiences.

As an organization, we go the extra mile to “Create Rewarding Moments” every day for our partners, consumers, and team. Come join us today!

Primary Objectives: 

• Lead and Develop a High-Performing Project Management Team: Oversee the day-to-day operations and expected pace of your team of Project Managers. Providing them with coaching, mentoring and support to foster their professional growth, enhance their skills, and empower them to exceed expectations in project delivery and client satisfaction consistently.
• Cultivate and Nurture Strategic Client Relationships: Serve as the primary operational point of contact for our most strategic accounts. Personally manage key projects and oversee projects for which your team is the primary point of contact. Ensure the team consistently delivers a “white glove” client experience, builds strong relationships, and meets or exceeds expectations. 
• Ensure Flawless End-to-End Project Execution and Operational Excellence: Drive the successful execution of market research projects from inception (collaboration with account directors on proposals as well as providing design guidance) through final delivery (data processing, visualization, invoicing, debriefs), meticulously managing quality, timelines, and budgets/margins. Proactively identify and resolve challenges, stepping in to support the team and navigate high-pressure situations with confidence and strategy.
• Drive Continuous Improvement and Innovation in Project Delivery: Champion the refinement and development of processes, methodologies, and technological approaches to enhance efficiency, quality, and client value in project delivery, aligning with client needs and organizational objectives.

Detailed Job Duties:

• Oversee the day-to-day operations and expected pace of your team of Project Managers. Providing them with coaching, mentoring and support to foster their professional growth, enhance their skills, and empower them to exceed expectations in project delivery and client satisfaction consistently.
• Serve as the primary operational point of contact for our most strategic accounts. 
• Personally manage key projects and oversee projects for which your team is the primary point of contact. Ensure the team consistently delivers a “white glove” client experience, builds strong relationships, and meets or exceeds expectations. 
• Drive the successful execution of market research projects from inception (collaboration with account directors on proposals as well as providing design guidance) through final delivery (data processing, visualization, invoicing, debriefs), meticulously managing quality, timelines, and budgets/margins. 
• Proactively identify and resolve challenges, stepping in to support the team and navigate high-pressure situations with confidence and strategy.
• Champion the refinement and development of processes, methodologies, and technological approaches to enhance efficiency, quality, and client value in project delivery, aligning with client needs and organizational objectives.

Additional Management Responsibilities:

• Performance Management: setting and managing goals, on-going coaching, corrective action, annual reviews, rewards/recognition, and team/individual development
• Employee Life Cycle Management: headcount forecasting, job descriptions, recruiting/hiring, termination 
• Governance: ensuring compliance to company policy/practice (e.g. attendance, behavior, workplace attire), ensuring compliance to employment law (e.g. time keeping, anti-harassment and diversity)
• Leadership: ensures availability to staff, team building, building rapport with individuals, encouraging strong collaborative relationships between individuals and departments, facilitating a healthy work/life mix, solicits and applies feedback (internal and external to team), self-improvement as a leader/manager of people
• Culture Ambassador: proactively demonstrate and cultivate a culture of cooperative collaboration, strong work ethic, solutions-orientation, quality focus, results-orientation, relaxed/enjoyable atmosphere, team- and individual- celebration, and company/product pride

What does SUCCESS look like?

Success in this role is passionately leading a highly skilled and motivated team of Project Managers to consistently deliver a collaborative and white-glove service, delighting our strategic clients through robust relationship management and the flawless, end-to-end execution of even the most complex market research projects. You will ensure the meticulous management of key accounts from project win to data delivery, upholding the highest quality standards, timeliness, and budget adherence. Beyond flawless operational execution, you will champion continuous improvement, proactively identifying innovative solutions and refining processes to elevate our delivery capabilities, ultimately driving client satisfaction and contributing to the growth and stellar reputation of our team.

The MUST Haves: (ex: job cannot be done without these skills, education, experience, certifications, licenses) 

• Bachelor’s degree or equivalent work experience.
• Six or more (6  years of market research experience, ideally within the project management function or with relevant experience of managing research projects from inception to completion
• Three or more (3 ) years of leading a team and managing direct reports
• Market Research Expertise: Knowledge of market research concepts within the quantitative online market research stages. 
• People Management: Experience managing people, developing their skills and competencies as well as fostering a collaborative and high-performance culture 
• Effective Communication and Relationship Building Skills: Ability to communicate verbally and in writing with various audiences, build strong relationships with our clients, various internal stakeholders, and our globally dispersed team. 
• Meticulous Operational & Project Management: Highly organized with strong follow-through, solid time management, and multitasking skills. Sound knowledge of project management concepts and tools; ensuring meticulous attention to detail, quality of deliverables and timelines. 
• Analytical Acumen and Critical Thinking: Strong analytical aptitude, results-oriented, and sound critical thinking abilities to proactively identify issues, provide solutions and ensure accuracy across all project deliverables. 
• Technical Proficiency: Proficient with G-Suite (GMail, Docs, Sheets etc.) as well as the Microsoft Office Suite. Familiarity with survey scripting tools (e.g. Decipher, Qualtrics, Confirmit) 

The Nice to Haves: 

• Familiarity with CRM-based solutions (e.g., NetSuite, Salesforce) and Data Visualization tools (e.g., Crunch, Tableau, Infotools).
• Familiarity with Qualitative Research. 

Pay Transparency:

The anticipated base salary range for this position is $110,00 to $125,000. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to; the type and length of experience within the job, type and length of experience within the industry, the type and length of knowledge and skills for the position, education, training, etc. Prodege is a multi-state employer and final compensation within this range could be impacted by work location. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Prodege Benefits:

Prodege offers a comprehensive benefits package to US Full-time employees including medical, dental, vision, STD, LTD and basic life insurance. Employees receive flexible PTO, as well as paid sick leave prorated based on hire date. US Employees have eight paid holidays throughout the calendar year. Employees receive an option to purchase shares of Company stock commensurate with their position, which vests over four years. 

Equal Employment Opportunity Statement

At Prodege, we are committed to creating a diverse and inclusive environment. We are proud to be an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law. We encourage individuals of all backgrounds to apply.

FCIHO

Employers will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of FCIHO.

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