Junior Network Engineer

Junior Network Engineer

Overview

We are seeking a highly motivated Junior Network Engineer to provide crucial technical support and order management for our customer base utilizing SD-WAN solutions. This role focuses on monitoring, troubleshooting, and assisting senior engineers, offering an excellent opportunity to gain hands-on experience with cutting-edge networking technology. This role requires working with restricted customers and is subject to U.S. government security/compliance requirements that mandate U.S. citizenship.

Responsibilities:

• Act as Tier 1/2 support, triaging incoming tickets and performing initial diagnosis of system and network problems, escalating complex issues as needed.
• Diagnose and resolve common hardware and software faults on Customer Premise Equipment (CPE) and network infrastructure.
• Contribute to technical documentation, troubleshooting guides, and knowledge base articles.
• Assist senior engineers with lower-complexity customer orders (MACDs) and configuration validation.
• Proactively monitor network performance, identify circuit issues, and participate in resolving critical outages under supervision.
• Maintain professional communication with customers and internal teams to ensure timely issue resolution within SLAs.
• Participate in various operational shifts (Day/Night, weekends, holidays) to support 7x365 coverage.

Requirements:

• Associate or Bachelor's degree in Computer Science, engineering or a related field, or equivalent practical experience.
• Solid understanding of networking fundamentals (TCP/IP, OSI model), with exposure to advanced technologies like VoIP and SD-WAN.
• Basic problem-solving ability and strong analytical mindset.
• Excellent verbal and written communication skills for interacting with technical and non-technical stakeholders.
• 1 years of experience in technical support (Helpdesk or NOC) or relevant network internships is a significant advantage.
• CCNA certification (or equivalent) is highly desirable.