What are the responsibilities and job description for the Senior Buyer position at Procure Analytics?
Description
Company Overview:
At Procure Analytics, we are passionate about driving continuous value by utilizing cutting-edge technology and implementing customized solutions in MRO and Packaging to service our 1000 member companies. Headquartered in Atlanta, Georgia, USA, Procure Analytics is the leading tech-enabled group purchasing organization for MRO and Packaging, leveraging $1.7B in buying power to achieve up-front and ongoing savings for member companies.
Procure Analytics was founded to address the complex challenges of a frequently ignored indirect spend category – Maintenance, Repair and Operations Supplies (MRO). From here PA listened to our members requirements and expanded into Packaging in 2014. The PA team serves as an extension of our member organizations, leading change management, driving adoption, and increasing compliance at member locations, while providing analytical tools, savings reporting, and buyer training to drive continuous value growth for mid-size to Fortune 500 companies.
Procure Analytics has a very collaborative, humble, and values-driven culture that upholds these guiding principles:
· Act with integrity and in compliance
· Drive value creation
· Be disciplined entrepreneurs
· Be innovative
· Be accountable
· Treat others with dignity and respect
Benefits:
- Competitive compensation package
- Company subsidized medical, dental and vision coverage
- Dollar for dollar 401(k) match up to 4% of your salary with immediate vesting
- Employee Assistance Program to support your wellbeing and mental health
- Free snacks and beverages on-site
- Brand new, state-of-the-art, tech-enabled work environment near the Battery (Home of the Atlanta Braves)
- Flexible/hybrid work culture
About the Role:
The Buyer is a front-line employee often making first contact with member companies. This role is responsible for ensuring that our members receive white-glove customer service. This includes high level accuracy, responsiveness, and a broad understanding of general MRO categories.
Requirements
- Research and Identify suppliers for member requirements.
- Understand and utilize preferred suppliers as much as possible
- Evaluate suppliers based on quality, pricing, availability and conformance to supplier expectations
- Set up and maintain suppliers in systems as needed
- Negotiate terms and pricing with supplier after a suitable item has been identified and confirmed to be what member needs
- Provide new supplier onboarding, as required based on importance or frequency of transactions with supplier
- Negotiate, prepare, and manage pricing agreements
- Prepare and provide accurate price quotes for products and services.
- Negotiate pricing and terms within established guidelines to win business while maintaining profitability
- Generate cost savings through use of strategies, negotiations, and multiple bids as possible
- Provide requests for quotation responses on average in 1.5 days
- Accurately capture managed versus directed spend with 99.5% accuracy
- Ensure necessary documentation is associated with supplier quotations and provide future evidence as needed
- Create quality catalog content with accurate and complete information, such as description, images, manufacturer name, manufacturer part number, and ships within timing
- Ensure quoted prices are valid and do not generate purchase order pricing issues with 99.5% accuracy
- Demonstrate a deep understanding of the products and services our members require.
- Assist members with product inquiries, technical questions, and order customization requests
- Provide recommendations and guidance to help customers select the right products for their needs
- Be able to offer suitable interchanges and direct interchanges when available
- Demonstrate supplier and category expertise
- Address member concerns, complaints, and inquiries in a professional and timely manner.
- Attempt to resolve any inquiry within 2 business days
- Ensure necessary documentation is associated with inquiries required to resolve and provide future evidence as needed
- Support troubleshooting problems related to orders, deliveries, or product quality issues
- Collaborate with other departments to resolve complex issues and ensure customer satisfaction
- Support Buyers with guidance on issue resolution
- Does not require additional oversight outside of standard coaching and development
- Communicate professionally and effectively with members and internal stakeholders.
- Provide timely and regular communications on all transactions, e-mails, or other interactions with members, suppliers, and internal stakeholders
- Utilize various communication tools to reach the intended audience effectively, including phone, chats, systems notes and notifications, as well as e-mail
- Always communicate professionally
- Proactively reach out to members to understand their needs and preferences
- Build strong relationships with members, suppliers, and internal stakeholders
- Identify opportunities to improve customer service processes and procedures.
- Provide feedback to management on member needs, market trends, and competitor activities
- Participate in training and professional development activities to enhance product knowledge and customer service skills
- Provide system and process training to members, suppliers, and team members as required
- Willingness to adopt and train peers on new processes and technologies related to their core job duties