What are the responsibilities and job description for the Housekeeping Shift Supervisor position at Proctors Group?
JOB SUMMARY
Proctors Collaborative is the Capital District’s leading regional arts organization with performing arts venues in Albany, Schenectady and Saratoga, and education, civic engagement, and economic development initiatives throughout the region. We’re changing expectations about how the arts serve a community.
Proctors Collaborative seeks an individual to join the Housekeeping team as an evening & weekend shift supervisor to serve in a professional, front-line, supervisory position. Proctors Collaborative is open seven days a week most weeks including evenings and weekends to service events and programs at Proctors, Capital Repertory Theatre, and Universal Preservation Hall. The evening and weekend shift supervisors should be able to work a flexible schedule, including evenings, weekends and occasional holidays.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Supervise and support a diverse housekeeping staff to ensure high standards of cleanliness
- Inspect rooms and public areas daily
- Address housekeeping needs and complete work orders
- Train new employees and enforce safety and cleanliness protocols
- Respond promptly to guest requests, complaints, and internal communications
- Maintain compliance with policies, procedures, and key control systems
- Assist in scheduling, resolving staff issues, and overseeing operations in manager’s absence
- Perform cleaning tasks as needed, including bathrooms, dusting, and vacuuming
- Ensure proper use of cleaning equipment and handling of soiled items
- Coordinate with event and rental managers for setup and breakdown of tables, chairs, and equipment
- Prepare spaces for internal and external meetings, productions, and events
- Respond quickly to last-minute changes or emergency requests from customers
POSITION QUALIFICATIONS:
- High School Diploma or GED
- Previous experience as a housekeeping supervisor or similar role
- Strong interpersonal, communication, and decision-making skills
- Excellent time management and organizational abilities
- Proficiency in personal computer usage, including email or the interest in and ability to learn
- Hands-on experience with cleaning and maintenance tasks
- Attention to detail and commitment to guest satisfaction
- Ability to train and lead a diverse team effectively
- Physical stamina for extended standing and cleaning tasks
- Ability to lift up to 25 lbs and perform bending, kneeling, and stretching
- Flexibility to work nights, weekends, and holidays
- Knowledge of safety procedures and key control compliance
- Experience with event setups, including working with event and rental managers
- Ability to set up and take down tables, chairs, and equipment for meetings, productions, and events
- Flexibility to adapt to spontaneous or emergency needs of internal and external customers
- Demonstrated skills in managing and communicating with a diverse staff
- Ability to manage conflict resolution when needed
PREFERRED EXPERIENCE:
- Previous housekeeping / custodial / janitorial experience
- Supervisory experience
Proctors Collaborative is committed to building a workplace that is both creative and progressive. To that end, we seek a broad spectrum of candidates including women, people of color, all cultural backgrounds and persons with disabilities. We celebrate individual differences and we strive to treat everyone with fairness and respect.
Proctors Collaborative does not discriminate in practices or employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans’ status, age, or any other characteristic protected by law.
Interested candidates should submit a resume to Proctors Administration, 432 State Street, Schenectady, NY 12305 or e-mail: awilsey@proctorscollaborative.org. No phone calls please.