What are the responsibilities and job description for the Quality Control Associate position at Proctor Loan Protector?
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Job Title: Quality Control Associate
FLSA Status: Non-Exempt
Department: Quality Control
Reports to: Location: Quality Manager
Who are we? What do we do? Company Overview:
Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation.
What’s the culture like at Proctor Loan Protector?
At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth. As we continue to grow and expand, this allows us to offer career paths and opportunities. We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment.
What can I expect from working at Proctor Loan Protector?
- Fun work environment with a variety of work
- Being part of a team
- Career growth
- Ability to highlight your skills
- Feel valued
- Great benefits, pay and culture
Tell me more about this role, what would I be doing?
SUMMARY:
The Quality Control Associate is responsible for re-audit of the completed reviews performed by the Quality Assurance Team(s) to ensure consistency within the QA function. Key elements are reviewed from the document image and/or report compared to the updates in IIM.
Essential Duties and Functions include the following:
. Must have a clear understanding of all insurance processes
. Must understand the clients business rules
. Understanding of insurance documents and the lender placed process
. Understanding of procedures to ensure information is updated accurately and production metrics are reached
. Compile and document discrepancies to be used for training and trend analysis
. Identify error trends within processes and report to leadership
. Attention to detail
. Ability to prioritize workflow and work in a fast paced environment
. Works well in a team environment
. Perform additional duties as necessary
Competencies:
. Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
. Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
. Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
. Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information
. Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
. Quality control—the individual demonstrates accuracy, thoroughness, and monitors own work to ensure quality.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Required:
. High School Diploma; or equivalent work experience helpful
. Strong organizational and analytical skills
. Proficient in Windows based environment – specifically Word, Excel, and Access
. Quality/Production must meet or exceed standards
. Attendance, professionalism and a positive attitude must be maintained
. Quality and insurance experience helpful
. Mortgage servicing, customer service, data entry experience a plus
Physical Requirements Necessary on a Regular Basis:
Repetitive motion. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day. Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day. Vision sufficient for use of a computer monitor. Sedentary work. Ability to sit at a desk 7-8 hours per day. Worker not substantially exposed to adverse environmental conditionsPay Ranges:
Any posted pay range considers a wide range of compensation factors, including skills, experience, work location and more. We offer competitive pay while still allowing for compensation growth within the position and company.
This job description is not meant to be an all-inclusive statement of the duties of the position listed above. Other appropriate duties may be required from time to time.
EEO Statement:
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Proctor Loan Protector provides equal employment opportunities (EEO) to all employees and applicants including Veterans and those with disabilities.
Pay Range
16 - 17 HourlyThe pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Benefits:
Health Insurance, Vacation & Paid Time Off, 401K PlanSalary : $16 - $17