What are the responsibilities and job description for the Claims Processor I position at Proctor Loan Protector?
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Title: Claims Processor I
FLSA Status: Non-Exempt
Reports to: Insurance Services and Placement Manager
Job Summary
The Claims Processor is responsible for claims processing of new and existing claims and all correspondence related to claims.
Essential Functions
EEO Statement
Individuals seeking employment at Brown & Brown are considered without regard to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
Pay Range
16 - 17 Hourly
The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Title: Claims Processor I
FLSA Status: Non-Exempt
Reports to: Insurance Services and Placement Manager
Job Summary
The Claims Processor is responsible for claims processing of new and existing claims and all correspondence related to claims.
Essential Functions
- Complete outbound calls to insurance carriers to file claims on behalf of clients.
- Participate in inter/intraoffice discussions and problem solving.
- Complete timely review and entry of new losses.
- Determine if coverage is in place and send documentation to insurance carriers.
- Follow up with carriers to ensure proper documentation of acknowledgements, determinations and final settlements.
- Review all determinations and discuss with carrier adjustors or TPAs.
- Maintain SOPs for all claims processes.
- Applies understanding of insurance policies and policy interpretation in order to assist clients and carriers with claim settlement.
- Assist Account Service Managers, Producers, and Clients with claims questions or issues.
- Escalate complex claim questions to VP Lender Services and Placement.
- Complete claims reporting to Account Service Managers, Producers, Clients and Loan Protector Leadership.
- Maintain an average productivity percentage of 70%.
- Prior insurance, insurance claims, or insurance agency processing a plus.
- High School diploma required.
- Associate or bachelor’s degree preferred.
- Strong written and oral communication skills.
- Experience with Insurance Agency Management System (Applied or AMS).
- Experience with Microsoft Office Suite.
- Excellent time management skills.
- Detail oriented
- Technical learning with strong desire to learn and acquire new skills.
- Ability to adapt to a changing environment and handle multiple priorities to meet deadlines.
- Ability to multitask.
- Ability to work independently as well as in a team environment.
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
EEO Statement
Individuals seeking employment at Brown & Brown are considered without regard to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
Pay Range
16 - 17 Hourly
The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.