What are the responsibilities and job description for the Claims Examiner position at Proctor Loan Protector?
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Summary
This position is responsible for reviewing Property Claims to meet internal and statutory compliance requirements concerning timely and accurate review, best practices, documentation, adjustment and indemnity approval of assigned property claims. For liability claims, the position is responsible for coordinating with the carrier and assigned adjusting firms.
Essential Duties and Functions: include the following. Other duties may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Required
Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day Vision sufficient for use of a computer monitor. Sedentary position. Ability to sit at a desk 7-8 hours per day. Workers are not substantially exposed to adverse environmental conditions. Lifting and/or carrying (Manipulate small and/or large bulky objects Standing, reaching, kneeling, stooping, bending, pushing and pulling may be required.
Pay Ranges
Any posted pay range considers a wide range of compensation factors, including skills, experience, work location and more. We offer competitive pay while still allowing for compensation growth within the position and company.
EEO Statement
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Proctor Loan Protector provides equal employment opportunities (EEO) to all employees and applicants including Veterans and those with disabilities.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Summary
This position is responsible for reviewing Property Claims to meet internal and statutory compliance requirements concerning timely and accurate review, best practices, documentation, adjustment and indemnity approval of assigned property claims. For liability claims, the position is responsible for coordinating with the carrier and assigned adjusting firms.
Essential Duties and Functions: include the following. Other duties may be assigned.
- Review documents, estimates, policy forms, and determine if and how coverage applies to submitted claims;
- Authorize payment within scope of authority, effectively resolving claims in a cost-effective manner and ensuring timely issuance of disbursements; referrals to carriers as needed;
- Write coverage letters detailing coverage positions
- Interact professionally with insurance carriers, internal and external customers and departmental staff.
- Adhere to a set schedule.
- Other duties as assigned.
- Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
- Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
- Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
- Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
- Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
- Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
- Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
- Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Required
- High School Diploma/GED required
- 2-4 years of experience in the field or property insurance/adjusting experience
- Must be licensed in all 50 states within 12-24 months of start date in position
- Proficient with MS Office Suite
- Estimating software experience
- Strong customer service skills
- Strong attention to detail
- Excellent written & verbal communication skills
- Ability to maintain an acceptable volume of work production,
- Excel in a team environment- internal and external
- Exceptional telephone demeanor
- Ability to maintain a high level of confidentiality
- 1 – 3 years’ experience in a similar position
- Ability to use discretion, exercise good judgment and resourcefulness.
- Associate’s or Bachelors’ degree in a business or financial related discipline
- Inside Adjuster Experience/Background
- Adjuster license in home state.
Any posted pay range considers a wide range of compensation factors, including skills, experience, work location and more. We offer competitive pay while still allowing for compensation growth within the position and company.
EEO Statement
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Proctor Loan Protector provides equal employment opportunities (EEO) to all employees and applicants including Veterans and those with disabilities.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.