What are the responsibilities and job description for the SAP FICO Lead with SDM (Service Delivery Manager) position at ProCorp Systems Inc.?
Job Details
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Title: SAP FICO Lead SDM (Service Delivery Manager)
Location: Normal, IL (Onsite)
Duration: 12 Months
Rate: DOE
Job Overview
We are looking for an experienced SAP FICO Lead SDM to manage end-to-end Finance systems and drive service delivery across global SAP environments. The ideal candidate will have strong SAP FICO functional knowledge, hands-on configuration experience, and proven leadership in managing incidents, changes, enhancements, and business stakeholders.
Key Responsibilities
- Lead SAP FICO (GL, AP, AR, AA, CO, COPA) configuration, enhancements, and production support.
- Own end-to-end service delivery incident, problem, change, and release management.
- Collaborate with Finance, Controlling, Tax, Treasury, and cross-functional IT teams.
- Review functional specs, drive UAT, and support month-end/quarter-end closing.
- Manage SLA adherence, ticket prioritization, vendor coordination, and root-cause analysis.
- Document solution architecture, process flows, SOPs, and runbooks.
- Support minor projects, upgrades, integrations, and S/4HANA initiatives.
Required Skills
- Strong SAP FICO hands-on configuration & integration (MM/SD/PP/HR).
- Experience in financial close, reporting, and global finance processes.
- Solid understanding of ITIL processes (Incident, Problem, Change).
- Service Delivery Management experience with SLA/KPI tracking.
- Experience with tools like ServiceNow, Remedy, or Jira.
- Excellent communication, stakeholder management & leadership skills.
Qualifications
- 8 15 years of SAP FICO experience.
- 3 7 years in Service Delivery / Production Support leadership.
- Bachelor s in Finance, Accounting, or IT.
- ITIL Certification preferred; S/4HANA exposure is a plus.
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