What are the responsibilities and job description for the SAP FICO Lead with SDM (Service Delivery Manager) position at ProCorp Systems Inc.?
Job Details
Hello,
Hope you are doing well,
Title: SAP FICO Lead SDM (Service Delivery Manager)
Location: Normal, IL (Onsite)
Duration: 12 Months
Rate: DOE
Job Overview
We are looking for an experienced SAP FICO Lead SDM to manage end-to-end Finance systems and drive service delivery across global SAP environments. The ideal candidate will have strong SAP FICO functional knowledge, hands-on configuration experience, and proven leadership in managing incidents, changes, enhancements, and business stakeholders.
Key Responsibilities
- Lead SAP FICO (GL, AP, AR, AA, CO, COPA) configuration, enhancements, and production support.
- Own end-to-end service delivery incident, problem, change, and release management.
- Collaborate with Finance, Controlling, Tax, Treasury, and cross-functional IT teams.
- Review functional specs, drive UAT, and support month-end/quarter-end closing.
- Manage SLA adherence, ticket prioritization, vendor coordination, and root-cause analysis.
- Document solution architecture, process flows, SOPs, and runbooks.
- Support minor projects, upgrades, integrations, and S/4HANA initiatives.
Required Skills
- Strong SAP FICO hands-on configuration & integration (MM/SD/PP/HR).
- Experience in financial close, reporting, and global finance processes.
- Solid understanding of ITIL processes (Incident, Problem, Change).
- Service Delivery Management experience with SLA/KPI tracking.
- Experience with tools like ServiceNow, Remedy, or Jira.
- Excellent communication, stakeholder management & leadership skills.
Qualifications
- 8 15 years of SAP FICO experience.
- 3 7 years in Service Delivery / Production Support leadership.
- Bachelor s in Finance, Accounting, or IT.
- ITIL Certification preferred; S/4HANA exposure is a plus.