What are the responsibilities and job description for the IT Specialist position at Proclinical Staffing?
IT Specialist - Permanent - Palo Alta CA
Ready to shape the future of healthcare through technology? Join our client with this IT Specialist position and bring innovation to life in a dynamic pharma environment.
Proclinical is seeking an IT Support Specialist to provide technical assistance and ensure smooth IT operations.
Primary Responsibilities:
In this role, you will focus on troubleshooting hardware, software, and network issues, supporting onboarding/offboarding processes, and maintaining IT infrastructure. This position requires a proactive individual with strong problem-solving skills and a customer-focused mindset.
Skills & Requirements:
- Proficiency in supporting both Mac and Windows operating systems (Windows 11, macOS).
- Strong understanding of networking, workstations, and SaaS tools.
- Familiarity with Microsoft 365 applications (SharePoint, Teams, Outlook, Word, Excel, PowerPoint).
- Experience supporting executive-level users.
- Knowledge of device management tools (e.g., Microsoft Intune, Mosyle MDM).
- Experience with ManageEngine ServiceDesk is advantageous.
- Familiarity with lab-scientific applications (e.g., ChemDraw, MSD, GraphPad) is a plus.
- Proficiency in Zoom and Microsoft Teams support and administration.
- Experience with printers and peripheral devices in a corporate setting.
- PowerShell scripting experience is a bonus.
- Relevant certifications (e.g., MCDST, A , ACMT, ITIL) are a plus.
The IT Specialist's responsibilities will be:
- Act as the first point of contact for technical support, resolving hardware, software, and network issues.
- Manage onboarding and offboarding tasks, including laptop setup, account provisioning, and access management.
- Address help desk tickets promptly and escalate complex issues when necessary.
- Install, upgrade, and maintain software, hardware, and peripherals.
- Collaborate with internal teams to resolve or close aging support tickets.
- Conduct technical setup and training for new hires.
- Maintain accurate records of technology inventory.
- Administer accounts, backup solutions, and cloud-based services.
- Oversee local office IT infrastructure and support video conferencing tools.
- Document procedures and update knowledge base resources.
- Lead and support small IT projects from initiation to completion.
Compensation:
- $80,000 to $85,000 per annum.
If you are having difficulty in applying or if you have any questions, please contact Anderson Maldonado at a.maldonado@proclinical.com
If you are interested in applying to this exciting opportunity, then please click 'Apply' or to speak to one of our specialists please request a call back at the top of this page.
Proclinical is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Proclinical is acting as an Employment Agency in relation to this vacancy.
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Salary : $80,000 - $85,000