Business Systems Technical Project Manager

About Procare

For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children.  We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.   

A Little About the Role

We are seeking an exceptional Technical Project Manager with deep expertise in contact center solutions, customer success platforms, and enterprise customer relationship management technologies. Our ideal candidate will bring 10 years of specialized experience in driving strategic technology initiatives across Salesforce, Zoom, and advanced CRM ecosystems.

The successful candidate will serve as a critical bridge between technical teams, customer-facing groups, strategic leadership, and vendor partnerships, with a proven track record of:

• Implementing complex contact center and customer success technologies
• Managing enterprise-level CRM integrations
• Driving strategic technology solutions in customer-centric environments

What you’ll do:

• Manage complex, high-visibility technology projects that directly impact our customer experience and operational efficiency
• Conduct comprehensive product evaluations and technical reviews of potential technology solutions
• Execute end-to-end implementation strategies for selected technologies
• Perform in-depth assessments of customer success platforms, integration tools, and enterprise software
• Lead rigorous technical assessments of potential software solutions
• Develop detailed evaluation frameworks and scoring methodologies
• Conduct thorough vendor due diligence, including:
  
  • Support Security and compliance reviews
  • Technical capability assessments
  • Integration potential with existing technology stack
  • Total cost of ownership analysis
• Manage full lifecycle of solution implementation, from selection to deployment
• Create and maintain comprehensive documentation of evaluation processes and implementation strategies
• Collaborate with security, IT, and business units to ensure optimal solution fit
• This role requires a forward-thinking professional who can:
  
  • Navigate complex technological landscapes
  • Anticipate technological trends
  • Manage cross-functional teams
  • Deliver projects that create tangible business value
  • Provide strategic insights into technology selection and implementation

Our ideal candidate will have:

• Bachelor's degree in Computer Science, IT, or related field
• 10 years' of technical project management experience 
• Extensive experience with customer relationship management tools, including:
  
  • Salesforce
  • Contact Center solutions (Zoom, Genesys, Five9, Zendesk)
  • Customer success platforms (Gainsight, Vitally, ChurnZero)
• Proven track record of managing enterprise-level technology integrations
• Strong data security protocol knowledge
• Cloud-based integration experience
• Exceptional communication and stakeholder management skills
• Project management methodologies (Agile, Scrum, Waterfall)
• Customer success platform expertise
• Data integration and migration
• Risk assessment and mitigation
• Security compliance understanding

Physical Requirements:

• This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods
• Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees
• Use of computer, telephone, and other office equipment for the greater part of the workday
• Occasional travel may be required for this position

Why Procare?

• Excellent comprehensive benefits packages including: medical, dental, & vision plans
• HSA option with employer contributions
• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• Employee Stock Purchase Plan
• Employee Discount Program
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement and continued Professional Development
• Fast paced, high energy workplace environment in prime downtown location
• Regular company provided meals

Salary

$146,000 - $169,000/year DOE

Location

This position is based in our Denver, CO office. We are currently in a hybrid in-office/remote working model based on business needs. Candidates must be willing and able to work from our Denver, CO office a minimum of 3 days a week.