Information Technology Technical Support

IT Support Technician Mid Tier 1 / Mid Tier 2

Job Type: Full-time

Salary: $46,000.00 - $60,000.00 per year

(based on experience, skill level, and certifications)

Schedule: Monday - Friday (8-hour shift)

Work Location: In office - (This is not a remote position) Office located in Arvada (80002)

Travel: Must have reliable transportation and a valid Driver’s License and insurance as you will visit client sites within the local region regularly.

At CBS, our #1 priority is our company culture. Because of that, you will get the chance to work with a great team of people that love what they do, support each other, and make our clients happy. We strive to create a work/life balance and prevent corporate burn out. Our passionate and enthusiastic employees exemplify our shared values and continue to drive our company to new heights. CBS offers a full suite of benefits and a work environment that can’t be beat.

Essential Duties and Responsibilities:

• IT Support relating to technical issues involving core business applications and operating systems.
• Support of disaster recovery solutions.
• Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
• Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource to be resolved quickly and efficiently.
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
• Provides support to end users on a variety of issues.
• Identify, research, and resolve technical problems.
• Respond to phone calls, emails, and personnel requests for technical support.
• Document, track, and monitor the problem to ensure a timely resolution.
• Participate in discovery sessions with prospects and customers to gather and understand their technical and functional requirements.
• Interface with customer’s executives and technical representatives, CBS partners, and all levels of CBS employees.

Network Tech Requirements:

• Strong understanding of network infrastructure, network hardware, and systems software.
• Ability to work with multiple vendors to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewalls, routers, switches, controllers.
• Knowledge of application transport and network infrastructure protocols.
• Ability to create accurate network diagrams, and detailed documentation of client configurations and procedures for knowledge base system.
• Provides specific detailed information for hardware and software selection.
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
• LAN and WAN experience with complex structures, subnets, VLANS, ACL, and security.
• Ability to think through problems and visualize solutions.
• Ability to work with all levels of staff within and outside of IT and outside the organization.
• A self-starter able to work independently but comfortable working in a team environment.
• Good analytical and problem-solving skills.

Beneficial skills and certifications:

• Microsoft 365 Fundamentals (MS-900) (2022) or equivalent
• Microsoft AZ-500: Microsoft Azure Security Technologies
• Microsoft AZ-900: Microsoft Azure Fundamentals
• Hands-on foundation with Windows OS's and an understanding of Microsoft 365 for Enterprise Suite.
• Solid experience in troubleshooting issues related to servers, workstations, and connectivity devices.
• Practical knowledge of hardware/software network security platforms and VPN’s.
• Data storage solutions with SAN, NAS, or Clustered
• Hands-on experience with routing/switching infrastructures, transport technology, network protocols.
• Server and client backup technologies, and image management
• Virtual hosting and Cloud technologies, including Azure, Microsoft Platform is a definite plus.

Interpersonal Skills

• Team player, independent problem solver, and owning to the end attitude.
• Strong ability to communicate technical subjects/network requirements to non-technical audiences.
• Capable of independent decision making based on broad managerial direction.

Benefits Available:

• Health Insurance
• Dental Insurance
• Life insurance
• Vision insurance
• 401(k) matching
• Paid time off
• Professional development assistance
• Referral program

Industry

• IT Services and IT Consulting

Employment Type

Full-time