What are the responsibilities and job description for the Information Technology Support Technician position at CyberX Info System?
IT Support Technician/Analyst
Oil and Gas – Denver
With busy teams based in both Midland and Odessa Texas focused on supporting oilfield communities in the Permian Basin, we are seeking an experienced IT Support Technician/ Analyst to support this booming business. Possessing 3-5 years of desktop support experience, gained in a busy customer centric environment, and with highly developed communication skills, this will make you a strong candidate to add to this district.
If you are seeking a career – and not a job; are flexible to work overtime hours and understand that this is the oilfield where our schedule is dictated by customer need and job requirements and are willing to invest in us – as we invest in you – we need to talk!
Position Summary:
Reporting to the IT Support Manager, this position is a standalone role which will support users in maintaining computers, phones, software, and other related items. This position is part of a team of two, who are the Main IT Support Technicians for all district-based users in this busy oilfield service location.
Supporting a wide variety of users (approximately 2000 employees working in this region) including corporate personnel, district management and occasionally field based employees (Equipment Operators, Drivers and Mechanics) your ability to prioritize tickets, actively listen to the end user, formulate a “fix”, document the resolution and then follow up after you have resolved the original issue (to ensure/confirm the integrity of the support provided and client satisfaction before closing out the ticket); your talent and orientation to excellence, are critical to the smooth running of the business located here. While you will perform routine tasks, you will also participate in interesting project work. Busy, your day will fly by, with an expectation that you will work at a faster than average pace, and will complete detailed, important work. The work environment is collegial and collaborative, and the IT Services Team itself is tight knit, where each individual member takes “Extreme Ownership” for their role and contribution to the whole.
Duties and Responsibilities:
- Coordinate and provide IT Support for all computer users in the Williston are – you are the main point of contact
- Level 2 troubleshooting user issues with phones, computers, and printers etc.
- Repair software and hardware issues for users as they arise
- Configure and deploy new equipment
- Evaluate broken hardware and perform warranty repairs
- Train users on OS, application, phone, mobile phone use as needed
- Write instructions for end users as needed
- Maintain asset list and other internal databases
- Travel to regional office on occasion to ensure users and IT needs are addressed
- Manage Projects as they arise
You Bring:
- Minimum of three - five years’ desktop support experience
- Relevant education including Associates or Bachelor’s degree in Computer Science, Systems / Industrial Engineering, or a combination of equivalent education, training and/or experience.
- Strong communication and interpersonal skills. You like people!
- Good analytical/communication skills, sound judgement & the ability to work well with others.
- Ability to translate technical terms into non-technical language.
- Ability to work in a fast-paced changing environment.
- You are a self-starter that grabs responsibility and pushes for ways to improve the process flow.
- Driver’s License with a clean MVR
- Possess outstanding organizational and time management skills.
- A commitment to embrace a safety culture and be detail oriented.
- A positive attitude and desire to work hard