What are the responsibilities and job description for the Pharmacy Patient Advocate position at ProCare Rx?
Schedule: Full-Time, Monday – Friday, 9am - 6pm
Pay Scale: $19 - $21 per hour
Location: Gainesville, GA: In-Person (this position is not remote or hybrid)
SUMMARY
As a Pharmacy Patient Advocate, you will be a crucial link between patients, medical providers, and our pharmacy. You will make a direct impact by eliminating barriers to medication access, ensuring patients receive their specialty medications in a timely and affordable manner. If you are a problem-solver with a background in pharmacy services and a desire to provide an exceptional patient experience, we encourage you to apply!
What You’ll Do (Key Responsibilities include but are not limited to):
- Serve as a Patient Liaison: Act as the central point of contact between patients, physician offices, manufacturer programs, and insurance payers to resolve medication access issues.
- Navigate Benefits & Authorizations: Conduct comprehensive benefit investigations, manage prior authorizations, and coordinate benefits to minimize patient out-of-pocket costs.
- Manage Patient Communications: Handle inbound calls for prescription inquiries and outbound calls for patient welcome, refill scheduling, and provider follow-ups.
- Ensure Seamless Coordination: Coordinate timely and accurate medication deliveries with patients and providers, ensuring adherence to treatment plans.
- Maintain Accurate Records: Collect and maintain confidential patient information, including allergies, contact details, and payment methods, while upholding all HIPAA regulations.
- Support Clinical Integrity: Direct all clinical inquiries and patient concerns to a licensed pharmacist to ensure patient safety and proper care.
- Utilize Technology: Leverage pharmacy operating systems and other software tools to manage patient cases, track communications, and ensure efficient service delivery.
What You’ll Bring (Qualifications & Skills)
- High school diploma or GED.
- Active Florida Pharmacy Technician Registration required.
- A minimum of two (2) years of experience in a customer service setting OR one (1) year of experience in specialty pharmacy.
- Prior authorization experience required.
- Strong knowledge of medical and pharmacy terminology.
- Benefit investigation experience preferred.
- Excellent communication skills.
- Basic computation skills.
- Bilingual – English and Spanish preferred.
- Microsoft Office or Google Suite proficiency.
- RMA or CMA certified preferred, but not required.
Work Environment & Physical Demands
This role is primarily sedentary and requires the ability to sit for extended periods (minimum of 7 hours). The position required strong multitasking skills, attentions to detail, and the ability to lift and/o move up to 20 lbs.
The Perks of Joining Our Team:
We believe in taking care of our team. You'll enjoy a comprehensive benefits package designed to support your well-being and financial future:
- Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
- Time to Recharge: Paid vacation and holiday pay.
- Focus on Your Wellness: We offer a robust Employee Wellness Program.
- Invest in Your Future: 401(k) with a company match.
- Support System: Employee Assistance Program provides confidential support and counseling.
- Get Rewarded for Referring Great People: Employee referral program.
Ready to start your rewarding journey with us? Apply today!
Please note while this job description is a comprehensive overview, additional responsibilities may be part of the role.
ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our recruitment team at HR@procarerx.com.
ProCare Rx is an Equal Opportunity Employer.
Salary : $19 - $21