Medical Records Specialist - Austin, TX

Job Description: Medical Records Specialist  - Austin, TX

At ProCare Injury Specialists, we are a friendly, growth-oriented healthcare group proud to serve communities throughout Texas. As we continue expanding throughout the state, we are excited to bring our patient-centered, interdisciplinary approach to care to even more people. Our mission goes beyond the delivery of healthcare. We are dedicated to fostering a supportive atmosphere within our team and with our patients. This collaborative spirit is the foundation upon which we provide exceptional service to our patients daily, ensuring they receive not only care, but also an experience that reflects our commitment to treating everyone like a valued member of our extended family.

We specialize in helping patients recover from injuries, including those sustained in auto accidents. By combining advanced treatment options with a compassionate approach, we guide our patients on the road to recovery, addressing their unique needs every step of the way. Whether it provides relief from pain or restoring mobility, we are here to help our patients reclaim their health and well-being.

How You Will Make an Impact:
The Medical Records Specialists plays a key role in ensuring the smooth, secure, and timely handling of patient health information across the organization. This individual oversees the centralized medical records inbox, manages incoming requests, and helps ensure records are processed accurately and in full compliance with HIPAA and state regulations. Serving as a reliable point of contact for patients, healthcare partners, and internal teams, the Specialist brings a strong sense of accountability, attention to detail, and commitment to confidentiality. The ideal candidate is organized, responsive, and collaborative, with a focus on delivering excellent service while supporting compliance, quality standards, and continuous process improvement.

What You Will Do:

• Manage and prioritize incoming medical records requests through the centralized inbox to ensure timely processing.
• Process requests from patients, healthcare facilities, insurance carriers, and legal representatives in compliance with HIPAA and state regulations.
• Review and validate authorizations prior to releasing protected health information (PHI).
• Prepare, compile, and securely transmit records within established turnaround times.
• Accurately document and track all requests to maintain compliance with internal and regulatory standards.
• Safeguard patient confidentiality and uphold strict privacy and security practices at all times.
• Respond to patient inquiries regarding records requests, status updates, and release procedures in a professional manner.
• Collaborate with clinical and operations teams to ensure completeness and accuracy of records.
• Conduct quality assurance checks prior to release to ensure accuracy and legibility.
• Support audits, subpoenas, legal requests, retention practices, and ongoing compliance initiatives.
• Other duties as assigned

What You will Bring:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• 1–3 years of experience in medical records, health information management, or a healthcare administrative role preferred.
• Working knowledge of HIPAA and state privacy regulations.
• Experience with electronic health record (EHR) systems and secure document transmission methods.
• Strong attention to detail, organizational skills, and ability to manage multiple priorities.
• Excellent written and verbal communication skills with a service-oriented approach.
• Ability to handle sensitive information with professionalism and discretion.

Workplace Culture and Environment:
Our workplace culture is rooted in support, collaboration, and genuine care. We treat every patient like family and foster a warm, welcoming environment where everyone works together with respect and kindness.

Work Location: Hybrid in Austin, TX

Work Hours: Monday through Friday from 8am - 5pm 

We offer competitive compensation and a comprehensive benefits package that includes health insurance, 401k, $25,000 company-paid life insurance, optional STD and LTD, and paid time off. Salary based on experience.

We are an equal opportunity employer committed to a fair and impartial recruitment process for all qualified candidates, including veterans and individuals with disabilities.

Clinic Information: https://www.procareinjury.com

Salary : $45,000 - $55,000