Front Desk Coordinator - Waco, TX

Job Description: Front Desk Coordinator - Waco, TX

At ProCare Injury Specialists, we are a friendly, growth-oriented healthcare group proud to serve communities throughout Texas. As we continue expanding throughout the state, we are excited to bring our patient-centered, interdisciplinary approach to care to even more people. Our mission goes beyond the delivery of healthcare. We are dedicated to fostering a supportive atmosphere within our team and with our patients. This collaborative spirit is the foundation upon which we provide exceptional service to our patients daily, ensuring they receive not only care, but also an experience that reflects our commitment to treating everyone like a valued member of our extended family.

We specialize in helping patients recover from injuries, including those sustained in auto accidents. By combining advanced treatment options with a compassionate approach, we guide our patients on the road to recovery, addressing their unique needs every step of the way. Whether it provides relief from pain or restoring mobility, we are here to help our patients reclaim their health and well-being.

How You Will Make an Impact:

As a Patient Services Coordinator at ProCare Injury Specialists, you’ll be the first friendly face our patients see, setting a welcoming tone for their visit and helping to ensure a smooth and positive experience. You’ll support our clinical team by managing appointments, coordinating schedules, and offering exceptional customer service, all while keeping patient data organized and up-to-date. If you’re a detail-oriented team player who loves helping others and has a passion for making people feel at ease, we’d love to have you join our team!

What You Will Do:

• Handle appointment scheduling, answer incoming calls, and follow up with patients
• Accurately enter patient information into our EMR system and manage new patient registrations
• Confirm and update patient demographic and insurance details
• Keep provider schedules running smoothly and ensure the clinic operates seamlessly
• Respond to patient inquiries, offering helpful information about our services and procedures
• Greet patients with a warm, friendly smile and make them feel right at home
• Assist with any other tasks to keep the clinic running efficiently and provide the best possible care to our patients
• Other duties as assigned

What You Will Bring:

• High school diploma or equivalent required.
• Exceptional communication skills, both verbal and written, with the ability to connect with patients and colleagues
• Spanish a plus (but not required). 
• Strong organizational skills and the ability to stay calm under pressure.
• Experience with medical terminology and electronic medical records (EMRs) is a plus.
• A compassionate and empathetic demeanor with a professional attitude.

Workplace Culture and Environment:

Our workplace culture is rooted in support, collaboration, and genuine care. We treat every patient like family and foster a warm, welcoming environment where everyone works together with respect and kindness.

Work Location: Waco, Texas

Work Hours: This clinic operates four days a week with no weekend hours.

We offer competitive compensation and a comprehensive benefits package that includes health insurance, 401k, $25,000 company-paid life insurance, optional STD and LTD, and paid time off. Salary based on experience.

We are an equal opportunity employer committed to a fair and impartial recruitment process for all qualified candidates, including veterans and individuals with disabilities.

Clinic Information: https://www.procareinjury.com

Salary : $20 - $21