What are the responsibilities and job description for the Commercial Accounts Receivable Clerk position at ProBilling & Funding Service?
ProBilling & Funding Service
Commercial Accounts Receivable Clerk/Specialist
ProBilling & Funding Service is a leader in commercial accounts receivable billing. Located in Decatur, Alabama and a Division of Peoples Bank of Alabama. ProBilling offers a nationwide service to a wide and diverse group of commercial businesses.
The primary function of this position is as follows:
Utilize industry specific software programs to perform various clerical and routine tasks associated with servicing accounting tasks in support of an operating unit. High level of understanding of MS Excel, Word
Performs advanced activities and initiatives for specialized accounts receivable products and services.
Supports a complex dedicated product to a sophisticated client and customer base, and/or leverages an advanced process or tools to support internal and external customers.
Focus on problem resolution that occurs across multiple channels for our clients/customers while tracking the issue to completion with accuracy in accordance with established procedures and policies.
Receives, investigates and responds to client/customer inquiries regards complex accounts receivable products, services and issues via all channels through which customers are served.
Resolves inquires and issues. Takes appropriate actions for solutions to inquiries and issues. Resolve the most complex or recurring issues and identifies root cause and acts as an escalation point. May interact with higher levels within the organization.
Knowledgeable of the values and practices that align client/customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating a customized client/customer solution.
Accessing and effectively managing all the risks associated with our business objectives and activities.
Provides feedback to management on workflow and work received throughout business day.
Maintain high levels of customer satisfactions consistent with ProBilling’s core values. Demonstrates commitment to quality.
Documents customer interactions and completes service request to minimize client/customer effort or additional action.
Qualifications:
High school diploma or equivalent required
Experience in customer service
Exhibit analytical and critical thinking skills
Bilingual English/Spanish is preferred but not required
Professional verbal and written communication skills
Ability to multi-task in a fast pace environment
High level of understanding of MS Excel, Word, Outlook, PowerPoint
All applicants are subject to a background check, credit check and drug screening
Equal Opportunity Employer
Pay: $15.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $15 - $20