What are the responsibilities and job description for the Billing Clerk position at Proactive Supply Chain Group?
Why Join Us?
We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. If you thrive in a fast-paced, team-oriented atmosphere and have a passion for delivering excellent billing support, we'd love to hear from you! Apply today to become part of our growing team.
Overview
We are seeking a detail-oriented and customer-focused individual to join our team as a Billing Clerk. In this role, you will assist customers through phone calls and email inquiries, while supporting various billing duties, including but not limited to:
Responsibilities
- Communicating with customers and responding to their queries (via phone, email) in a professional and timely manner.
- Responding immediately to customer questions and complaints and notifying them of any delays in the delivery schedule.
- Entering, updating, and processing customer orders on various interfaces.
- Accurately enter data and create various reports for internal / external use.
- Scheduling pickup and delivery appointments for drivers.
- Coordinate with billing to ensure accurate invoicing.
- Collaborates and offers assistance to other team members in delivering optimal transportation service solutions.
- Performs related duties as assigned by the Operations Manager and General Manager.
- Well-versed in supply chain management principles and practices
- Complete all tasks accurately and timely
- Learn and apply Continuous Improvement principles to all areas of responsibility
- Organize weekly billing reports with back up and POD’s.
- Verify and enter customer sell rates with agreed customer rate tariffs.
- Confirm accruals are correct with our agreed costs from partners.
- Review any problem payables and resolve billing errors.
- Run customer weekly shipping reports for various customers.
- Help organize filing of shipment files.
- Assist accounts receivable departments with collecting monies from customers.
- Show professionalism everyday towards all departments, staff, carriers, customers and drivers.
- Attitude is expected to be positive, motivated, and focused at all times.
Qualifications
- High school diploma
- 1 year of billing experience; experience in the logistics industry is a plus
- Proficiency in Microsoft Office Software, Outlook, and WMS systems.
- Ability to work both independently and within a team.
- Extremely organized and detail oriented.
- Must possess a strong work ethic.
- Strong communication (both verbal and written), problem solving, and decision-making skills.
- Strong knowledge of North American geography.
- Experience with cross border shipping requirements.
- Exceptional organizational, analytical, tactical skills
- Excellent interpersonal skills and emotional intelligence
Experience:
- Billing Clerk: 1 year (required)
- Customer service: 2 years (preferred)
Work Location: In person
Salary : $35,268 - $48,669