What are the responsibilities and job description for the Fleet Success Manager position at Proaction?
About The Role
We're looking for a Fleet Success Manager to be the bridge between our customers and our product. You'll work directly with fleet operators to help them get the most out of Proaction, turning their feedback into product improvements and their success into case studies.
What You'll Do
We're an AI-native company. Every team member receives a dedicated monthly AI token budget, and we expect you to use it. We believe the best work happens when people use AI as a daily collaborator — whether that's analyzing account data, drafting communications, building internal documentation, or finding patterns across your customer portfolio. If you're excited about working at the frontier of how AI changes the way teams operate, you'll fit right in.
Why Proaction
You'll be the voice of the customer at a company that actually listens. Every piece of feedback you bring back shapes what we build next. This is a role where you'll see your impact in the product every week.
We're looking for a Fleet Success Manager to be the bridge between our customers and our product. You'll work directly with fleet operators to help them get the most out of Proaction, turning their feedback into product improvements and their success into case studies.
What You'll Do
- Onboard new fleet customers and ensure they're set up for success from day one
- Serve as the primary point of contact for a portfolio of fleet accounts
- Translate customer feedback into actionable product insights for the engineering team
- Build playbooks and documentation to scale our onboarding and success processes
- Identify upsell and expansion opportunities within existing accounts
- Partner with sales on renewals and account growth strategy
- Use AI tools to streamline onboarding workflows, analyze customer health data, and build better playbooks faster
- 3 years in customer success, account management, or a similar client-facing role in B2B SaaS
- Strong communication skills — you can talk to a fleet manager and an engineer in the same day
- Experience building customer success processes at an early-stage company
- Organized, proactive, and comfortable in a fast-paced startup environment
- Bonus: experience with fleet management, telematics, or logistics
We're an AI-native company. Every team member receives a dedicated monthly AI token budget, and we expect you to use it. We believe the best work happens when people use AI as a daily collaborator — whether that's analyzing account data, drafting communications, building internal documentation, or finding patterns across your customer portfolio. If you're excited about working at the frontier of how AI changes the way teams operate, you'll fit right in.
Why Proaction
You'll be the voice of the customer at a company that actually listens. Every piece of feedback you bring back shapes what we build next. This is a role where you'll see your impact in the product every week.