What are the responsibilities and job description for the Customer Service Representative position at Pro Sewer Repair?
Join Our Team!
Pro Sewer Repair is seeking an experienced Customer Service Representative (CSR) with Service Titan experience to join our growing team. We are looking for someone who is organized, customer-focused, and thrives in a fast-paced office environment.
As the first point of contact for our customers, you'll play a critical role in delivering exceptional service while helping keep our operations running smoothly.
Responsibilities
- Answer incoming customer calls professionally and courteously
- Schedule service appointments and coordinate with dispatch
- Manage customer communications via phone, text, and email
- Create and update customer accounts and jobs in Service Titan
- Book, reschedule, and confirm appointments
- Follow up on estimates, missed calls, and customer inquiries
- Process customer payments and assist with financing information
- Maintain accurate customer notes and job documentation
- Work closely with dispatchers, technicians, and office staff
- Resolve customer concerns while providing an outstanding customer experience
- Assist with general office and administrative tasks
Qualifications
- Required: Previous experience using ServiceTitan
- Minimum 2 years of customer service or office experience
- Excellent verbal and written communication skills
- Strong computer and data entry skills
- Ability to multitask and stay organized in a fast-paced environment
- Professional phone etiquette
- Strong attention to detail
- Positive attitude and team-oriented mindset
Preferred Experience
- Home service industry experience (plumbing, sewer, HVAC, electrical, or similar)
- Dispatching or scheduling experience
- Financing experience (Service Finance, Wisetack, or similar)
- Experience handling multiple phone lines
- Knowledge of customer relationship management (CRM) systems
Benefits
- Competitive hourly pay based on experience
- Paid Time Off (PTO)
- Paid Holidays
- Health Insurance
- 401(k) with Company Match
- Opportunities for advancement
- Ongoing training and professional development
- Supportive, team-oriented work environment
Why Join Pro Sewer Repair?
At Pro Sewer Repair, we're committed to providing exceptional customer service and building a workplace where employees can grow and succeed. We value professionalism, teamwork, and taking care of both our customers and our employees.
If you have Service Titan experience and are ready to be part of a company that appreciates hard work and a positive attitude, we'd love to hear from you.
Pay: $23.00 - $30.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Experience:
- Service Titan: 1 year (Required)
Location:
- Seattle, WA 98115 (Required)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Seattle, WA 98115 (Required)
Work Location: In person
Salary : $23 - $30