Shipping Lead

Shipping Lead

Date posted: December 1st
Pay: $22.00 - $25.00 per hour
Location: Austin, TX (In person)
Department: Warehouse / Fulfillment
Reports To: Warehouse Manager

About Us

Pro Coffee Gear is a rapidly growing coffee equipment e-commerce company based on our 20-acre ranch in Austin, Texas. We aim to make it easy for our clients to equip their business or hobby with high-quality coffee equipment while spending less. On the client side, we do this by pairing delightful online purchase experiences with expert 1-1 consultations. On the operations side, we've built deep experience across the equipment spectrum, and a proprietary process for refurbishing espresso machines. We don't simply move boxes. We aspire to be the foremost technical experts in coffee equipment and to leverage that expertise to help our clients succeed for the long-term. We support this mission with continual training, outstanding after-sales support, and one of the largest equipment and parts selections in the country. We're looking forward to having you grow with us!

Our Culture

Our warehouse team has a relaxed but professional culture. We work hard but enjoy and have fun at work. We're also a curious bunch who are fascinated by different coffee-making equipment, their nuances across brands, and how they make coffee. We also genuinely enjoy coffee and the process of helping our clients make it. On the operational side, we take pride in delivering high-quality products and identifying any potential issue a client might face before it happens. We are honest and ruthless about finding the root causes of problems when they occur and revise our system design to minimize the chance that they will happen again. If something doesn't go according to plan, we unpack what happened and learn from it - no matter how small the issue may be. We embrace problems as learning opportunities we can use to grow. We strive to disassociate the person from the problem, which helps us be high performers without the stress typically associated with "making a mistake". Because we observe and debug small problems that come up before they become big problems, we rarely encounter after-sales issues. We embrace the small stresses associated with proactively avoiding major issues. This helps us avoid time-consuming and emotionally laborious "firefighting" exercises. It also allows us to be generous with our time when things don't go as planned.

About the Role

We are looking for a Shipping Lead to oversee all outbound fulfillment operations and ensure every order is shipped accurately, safely, and on time. This is a working lead role—you'll be hands-on with daily fulfillment tasks while optimizing workflows, maintaining SLAs, and enforcing SOPs. A successful candidate will have strong attention to detail, natural leadership ability, and a passion for operational excellence. This person will own the following activities:

Outbound Fulfillment

• Oversee daily picking, packing, and shipping workflows
• Ensure all orders are packed securely, professionally, and prepped for damage-free transit
• Print and verify shipping labels, BOLs, freight docs, and tracking
• Maintain on-time shipment targets across all carriers (UPS, USPS, FedEx, LTL)

Leadership & Workflow Management

• Assign daily tasks to fulfillment staff
• Train new team members on packing standards, materials, and SOPs
• Serve as the point of contact for packing questions and exception handling
• Monitor workflow to avoid bottlenecks and improve efficiency
• Manage returns workflow

Quality Control

• Verify outbound orders for accuracy before sealing or handing to carriers
• Maintain high standards for presentation (e.g., clean packaging, accurate inserts, accessories)
• Identify any potential issue a client might face before it happens

Warehouse & Process Improvements

• Maintain clean, organized packing stations and materials inventory
• Recommend workflow improvements for speed and accuracy
• Coordinate with the receiving and purchasing team on stock availability
• Escalate issues proactively
• Assist with receiving and warehouse organizational improvements as needed

Systems & Reporting

• Use ShipStation & Shopify to manage picking tickets, shipping labels, and status updates
• Track outbound metrics (errors, OTS rate, label issues, freight deviations)
• Perform daily reconciliation to ensure all orders are ready to ship
• Work with operations team to continually improve workflows
• Ad hoc tasks and process improvement activities, as required

Advancement opportunities: Depending on fit, a successful candidate may transition to a Fulfillment Supervisor, Warehouse Supervisor, or other senior operational role.

Qualifications

• 2–4 years of shipping, fulfillment, or warehouse experience
• Experience with Shopify, ShipStation, or similar shipping software preferred
• Strong packing standards and attention to detail—especially for fragile items
• Ability to lead, train, and guide team members
• Able to lift 50 lbs and work in a fast-paced warehouse environment
• Strong communication and organizational skills

Benefits

• Paid time off
• Professional development assistance
• Opportunities for career growth and advancement within a rapidly expanding company
• Goal-oriented work culture, providing autonomy and opportunities for personal and professional development
• Hands-on role with ownership over outbound quality and the opportunity to design systems that scale
• Work with high-value equipment in a supportive, continuous-improvement culture
• Take part in an international team!

At Pro Coffee Gear, we believe in the strength of diversity and equal opportunities for all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Work Location: In person

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• Paid time off

Work Location: In person

Salary : $22 - $25