What are the responsibilities and job description for the Document/Training Manager position at Pro-Active Engineering?
As the Document/Training Manager in a PCBA Manufacturing Facility, you are responsible for overseeing the creation, maintenance, and quality of documentation within an organization, ensuring compliance and effective communication.
Responsibilities include, but are not limited to:
- Manage and facilitate Documentation Projects: Oversee the planning, execution, and completion of documentation projects, ensuring they meet organizational standards and deadlines.
- Create, Facilitate, Maintain Documentation with the support of functional leaders: Develop and update various types of documentation, including user manuals, technical specifications, and training materials. This includes ensuring that all documents are accurate, clear, and accessible.
- Guide Functional Personnel: Guide and mentor functional teams by providing guidance on best practices and ensuring consistency in documentation style and quality
- Ensure Compliance: Monitor documentation processes to ensure compliance with industry standards and regulations, such as ISO or HIPAA, depending on the industry
- Develop Documentation Standards: Establish and maintain documentation templates, style guides, and best practices to ensure a cohesive voice and format across all company documents.
- Coordinate with Other Departments: Collaborate with various teams, such as product development, marketing, and customer support, to gather information and ensure that documentation meets the needs of all stakeholders.
- Manage Document Storage and Access: Oversee the organization and storage of documentation, ensuring that all materials are easily accessible to authorized personnel.
- Conduct Training: Provide training for new hires and existing staff on documentation processes, tools, and best practices.
- Track Performance Metrics: Set key performance indicators (KPIs) for the documentation team and track progress to ensure that goals are met within budget and timeline.
- Continuous Improvement: Regularly review and update documentation processes to improve efficiency and effectiveness, incorporating feedback from users and stakeholders
Competencies
- Project Management
- Technical Writing
- Leadership and Mentoring
- Cross-Functional Collaboration
- Process Development and Standardization
- Documentation Management
- Training and Facilitation
Required Education and Experience
- Bachelor's degree in Technical Communication, Business Administration, Information Management, Healthcare Administration, Engineering, or related field and 5 years of experience in documentation management, technical writing, or knowledge management, or equivalent experience.
- 2 years of project management experience leading documentation projects or leading cross-functional teams.
- Experience working in regulated environments (e.g., ISO-certified or healthcare settings).
- Advanced technical writing and editing skills, ability to create templates, style guides, SOPs, and structured documentation systems and knowledge of version control and document access controls.
- Proven experience developing and implementing documentation standards and governance frameworks and Strong knowledge of documentation lifecycle management and experience with document management systems (DMS) and collaboration tools.
- Strong stakeholder management and proven ability to lead, mentor and influence cross-functional teams.
- Experience developing and delivering training programs with strong presentation and facilitation skills.
Compensation and Benefits:
Pro-Active Engineering offers a competitive wage based on experience and a generous benefits package to include health, dental, vision, life insurance, short and long-term disability, retirement plan with a company match, FSA, paid vacation, sick days, holidays and Gain Sharing bonuses. We also offer a business casual dress code. You can wear jeans every day!
Pro-Active Engineering is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other category protected by law.