What are the responsibilities and job description for the Customer Account Specialist II - Electronics Manufacturing position at Pro-Active Engineering LLC?
Pro-Active Engineering is seeking Customer Account Manager II – Electronics Manufacturing to join our team. This role is the front-line point of contact for customers and helps coordinate communication between departments to ensure accurate and timely delivery of products. This role plays a key role in handling larger accounts, mentoring junior team members, and ensuring smooth operations across customer service functions.
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Essential Functions
- Be the main point of contact for assigned customer accounts; Manage a larger volume of customer accounts, including high-value or high-complexity clients.
- Respond promptly and professionally to customer inquiries and complaints; Act as a first escalation point for customer or internal process-related issues.
- Maintain job status and communicate progress with customers or sales reps.
- Receive and process RFQs (Request for Quotation) and purchase orders; Review and improve accuracy of RFQs and onboarding documentation.
- Follow up on missing information to ensure accurate quote development.
- Coordinate information transfer between the customer and all internal departments; Assist in streamlining communication across departments for better order flow.
- Validate purchase order details and confirm feasibility.
- Send order acknowledgments once POs are approved and entered into the ERP system.
- Keep ERP system updated with job notes, daily tasks, and order status.
- Track and expedite late orders to ensure customer satisfaction.
- Manage and document order changes or variances due to customer revisions or missing information.
- Proactively contribute to process improvement initiatives and cross-team collaboration.
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Competencies
- Attention to Detail
- Customer Focus
- Problem Solving
- Communication and Listening Proficiency
- Organizational Skills
- Cross Functional Collaboration
- Technical Capacity
- Peer Leadership
- Conflict Resolution
- Continuous Improvement
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Required Education and Experience
- Associate degree in related field.
- 3 years of experience in account management, preferably in manufacturing.
- Strong working knowledge of ERP and CRM tools (Sales Force highly preferred).
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Preferred Education and Experience
- Demonstrated experience training or mentoring team members.
- Familiarity with electronics manufacturing and quoting processes.
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Compensation and Benefits:
Pro-Active Engineering offers a competitive wage based on experience and a generous benefits package to include health, dental, vision, life insurance, short and long-term disability, retirement plan with a company match, FSA, paid vacation, sick days, holidays and Gain Sharing bonuses.
Pro-Active Engineering is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other category protected by law.
Pro-Active Engineering offers a competitive wage based on experience and a generous benefits package to include health, dental, vision, life insurance, short and long-term disability, retirement plan with a company match, FSA, paid vacation, sick days, holidays and Gain Sharing bonuses.
Pro-Active Engineering is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other category protected by law.