What are the responsibilities and job description for the Customer Experience Specialist position at Prizer-Painter Stove Works, Inc.?
Role and Responsibilities
The Customer Experience Specialist is the customer advocate for BlueStar or Big Chill-branded products and is responsible for providing excellent customer experience through effective communication and follow-through. Customers can be end-consumers, dealers, specifiers (builders, designers, etc.), and BlueStar territory sales managers.
Responsibilities:
- Responds to inquiries or issues in a timely manner on the phone, chat, and/or email.
- Resolves issues by clarifying the concern, determining the best course of action, explaining the solution, expediting correction including processing parts order(s) and/or service authorization, and following up to ensure resolution.
- Maintains a positive, empathetic, and professional attitude toward customers always.
- Records customer interactions, transactions, comments, and complaints.
- Responds to inquiries or issues in a timely manner on the phone, chat, and/or email.
- Other duties as assigned
Qualifications and Education Requirements
- High School Diploma with 2 years of customer service experience preferred.
- Proficient computer skills - MS Office Outlook, Excel, Word
- Experience in a SAP environment preferred
- Strong verbal and written communication skills and interpersonal skills with the ability to remain calm and professional in escalated situations.
Values
- You are able to work in a fast-paced environment
- You have a high motivation to learn systems
- You are open-minded and can react to change with agility
- You are a quick and autonomous learner
- Ability to use good judgement and strong work ethics and integrity on the job
- Effective organizational and time management skills