What are the responsibilities and job description for the IT Systems Administrator (Hybrid Onsite/Remote) - Tier 2 Support - Healthcare position at Private Medical?
Location: Hybrid (remote with onsite support at our Manhattan office and occasional travel to Greenwich and Miami Beach offices)
Salary: $101,000/year target
About Private Medical
Private Medical is the country's leading provider of concierge medical care. For over 20 years, we have been at the forefront of building this emerging category by serving the most discerning clientele with best-in-class primary medical care. We provide highly personalized and proactive service, with direct access to our physicians. We maintain a proprietary network of over 4,000 specialist relationships across over 200 cities worldwide, to ensure our clients get to the right expert at the right time. Our 150 employees are based across our 7 offices. We proudly remain physician owned and physician led. Our ambition is to bring exceptional medical care to a much wider audience across geographies and demographics.
About You
• 2–4 years in IT support or SaaS/system administration
• Experience with Google Workspace and identity platforms
• Knowledge of SSO/SAML and provisioning workflows
• Strong documentation and communication skills
• Ability to work on‑site and travel (to our NYC, Greenwich, and Miami offices) when required
What will you be doing in this role?
System Administrator I supports Private Medical’s identity systems, SaaS platforms, and endpoint workflows. This role resolves Tier 2 escalations, manages SSO/SAML reviews, administers Google Workspace and JumpCloud, and assists with IT projects across multiple regions.
Key responsibilities:
• Administer user accounts, groups, and policies in Google Workspace and JumpCloud.
• Manage SaaS tools including Zoom, RingCentral, Salesforce, and Exclaimer.
• Review and test SAML/SSO integrations for new applications.
• Support JAMF Pro workflows including device profiles and app deployment.
• Troubleshoot access, authentication, and provisioning issues escalated from Tier 1.
• Escalate complex system issues to Systems Administrator II.
• Collect requirements for new tools or workflows and support project planning.
• Provide on‑site support 2–3 days per week within the assigned region.
• Travel as needed for hardware rollouts and network upgrades.
• Maintain system and workflow documentation in Confluence.
• Draft end‑user communications for updates and new releases.
At Private Medical, we know that a great experience for patients, physicians, and the entire team transpires when people from different geographies, religions, ethnicities, political affiliations, genders, abilities, and creeds engage in collaboration. It is vital that we remain curious and compassionate towards ourselves and others, that we celebrate the new perspectives diversity invites us to see, and that we learn and adapt to the influence of our community to foster a safe and collaborative space.
Salary : $101,000