What are the responsibilities and job description for the Healthcare Technology Support Specialist position at Private Label Staff?
Customer Support Analyst – Healthcare Systems
Overview
We are seeking a Customer Support Technician (Advanced) to support immunization information systems and electronic health record (EHR/EMR) platforms. This role will provide technical support, training, and data quality assistance to healthcare providers and organizations using state-managed systems such as Florida SHOTS.
This individual will act as a key liaison between healthcare providers, software vendors, and internal teams, ensuring accurate data uploads, system adoption, and ongoing operational success.
Key Responsibilities
Customer Support & Training
- Provide daily phone and web-based support to healthcare organizations using immunization systems and data upload tools
- Conduct remote training sessions for medical provider staff using web-based platforms
- Assist providers with system usage, troubleshooting, and workflow optimization
Data Management & System Support
- Support data upload processes, ensuring accuracy and compliance with system requirements
- Troubleshoot data quality issues in collaboration with implementation specialists and trainers
- Monitor and manage provider upload activity, identifying and resolving gaps in data submission
- Assist with interoperability documentation and processes as required
Provider Engagement & Outreach
- Proactively contact providers who are delinquent in data uploads
- Provide guidance and support to ensure continued system participation and compliance
- Add and maintain new and expanding provider sites within the system
Reporting & Communication
- Track and report on:
- Data upload activity and production metrics
- Provider engagement and issue resolution
- Training outcomes and system performance
- Prepare detailed monthly reports for stakeholders
- Communicate progress via email, phone, and virtual meetings
Team Collaboration
- Participate in:
- Weekly team and field meetings
- Cross-functional coordination with trainers and implementation teams
- Monthly stakeholder updates with program leadership
- Collaborate to identify trends, resolve issues, and improve processes
Data Security & Compliance
- Ensure strict adherence to data security, confidentiality, and HIPAA-related policies
- Follow all state and departmental guidelines related to data handling and system access
Required Qualifications
- Medical Assistant certification, healthcare-related degree, or technology degree
- Minimum 4 years of experience with:
- Immunization Information Systems (IIS), OR
- Electronic Medical Records (EMR/EHR) systems
- Experience working with various healthcare provider types (clinics, hospitals, etc.)
Required Skills & Competencies
- Strong understanding of:
- Healthcare workflows
- Medical practice management
- Billing and EMR systems
- Ability to manage multiple projects, providers, and priorities simultaneously
- Excellent written and verbal communication skills
- Strong problem-solving and troubleshooting abilities
- Proficiency in:
- Microsoft Word, Excel, PowerPoint
- Web-based meeting and training platforms (Zoom, Teams, etc.)
Preferred Qualifications
- Experience supporting state or public health systems
- Familiarity with Florida SHOTS or similar immunization registries
- Experience in data quality, reporting, or system implementation support
Salary : $24