What are the responsibilities and job description for the Client Director position at Private Label Staff?
Client Director
Location: Maryland (Onsite presence with remote flexibility)
Role Type: Client Leadership / Strategic Relationship Management
Position Overview
The Client Director serves as the primary relationship owner for the State of Maryland and is responsible for maintaining strong partnerships with agency stakeholders. This role focuses on understanding agency workforce needs, ensuring alignment between program delivery and client expectations, and identifying opportunities to continuously strengthen the partnership.
The Client Director maintains a regular onsite presence when possible and works remotely as needed to ensure consistent communication and accessibility to client stakeholders.
Key Responsibilities
Client Relationship Management
- Serve as the primary point of contact for State of Maryland agency leadership.
- Build and maintain trusted relationships with procurement teams, agency leadership, and program stakeholders.
- Maintain a regular onsite presence with client agencies to ensure alignment and responsiveness.
- Facilitate regular client meetings, strategic discussions, and program reviews.
Government Program Engagement
- Leverage experience in government sales and account management to support long-term partnership success.
- Identify opportunities to improve service delivery and workforce outcomes.
- Provide strategic insights on workforce trends and staffing needs across agencies.
Program Alignment
- Partner closely with the Program Director to ensure staffing delivery aligns with client expectations.
- Escalate and resolve client concerns when needed.
- Support program expansion opportunities within the contract scope.