What are the responsibilities and job description for the Host / Hostess position at Private Club?
The Host / Hostess is the front door, gatekeeper, and hospitality nerve center of the club. This role is responsible for member check-in, coat handling, event access control, seating coordination, and real-time concierge support through the club’s membership app. The position requires exceptional judgment, discretion, and a service mindset rooted in anticipation rather than reaction.Core Responsibilities Member & Guest Arrival ExperienceGreet members and approved guests warmly, confidently, and by name whenever possibleVerify memberships, guest lists, and event access upon arrivalManage coat check, personal items, and arrival logistics with care and discretionMaintain an orderly, calm, and polished arrival experience during peak periodsSeating, Flow & Club AwarenessCoordinate seating and room flow across dining, lounge, and event spacesMonitor capacity, pacing, and congestion throughout the clubCommunicate proactively with service staff, management, and securityAdjust plans in real time based on member needs, VIPs, or operational changesConcierge & Member App SupportMonitor and respond to concierge requests via the club’s membership appAssist with reservations, directions, event information, and special requestsEscalate time-sensitive or high-touch requests to management appropriatelyLog notes, preferences, and issues to support continuity of serviceHospitality Support & “All Hands” AssistanceAssist with general cleaning, resetting spaces, and maintaining presentation standardsSupport servers, bartenders, and events staff as needed during serviceHelp with light setup, breakdown, or transitions Step in wherever necessary to maintain service flow and member satisfaction Standards, Discretion & ProfessionalismMaintain strict discretion regarding members, guests, and club activityUphold all club policies, brand standards, and codes of conductAddress concerns calmly and professionally; escalate issues when appropriateRepresent the club with polish, warmth, and consistency at all timesRequired Skills & AttributesPrior experience in hospitality, private clubs, luxury service, or high-touch environments preferredExceptional interpersonal skills and professional presenceStrong situational awareness and judgmentComfort multitasking in a fast-paced, people-dense environmentClear written and verbal communication skillsComfort using reservation systems, ticketing tools, and mobile appsFlexible availability, including evenings, weekends, and eventsService-oriented mindset with a “no job is too small” attitudePhysical & Work EnvironmentAbility to stand and walk for extended periodsAbility to lift or carry light items (coats, small supplies)Work environment includes crowds, noise, and dynamic event conditionsSchedule includes nights, weekends, and holidaysConcierge services through the member app is done remotely when the club isn’t openCompensation & GrowthHourly role with very competitive compensation based on experiencePathways to grow within the organization
Salary : $20 - $30