What are the responsibilities and job description for the RIA Operations Manager position at Private Advisory?
About Private Advisory
Private Advisory is an independent wealth management and family office firm committed to helping successful individuals, families, and business owners simplify complexity and achieve meaningful outcomes. Our team combines sophisticated planning, investment management, and family office services with a culture focused on service excellence, innovation, and long-term relationships.
Position Summary
The Operations Manager is a key leadership role responsible for driving operational excellence, process improvement, technology adoption, and human capital management across the firm. Reporting directly to the Chief Operating Officer (COO), this individual will ensure scalable operational infrastructure, exceptional client service delivery, and organizational readiness to support the firm's continued growth.
The ideal candidate is a proactive leader with strong operational expertise in the investment industry, exceptional organizational skills, and a passion for developing people and systems. This role requires the ability to think strategically while executing tactically, fostering collaboration across departments, and creating a culture of accountability, efficiency, and continuous improvement.
Key Responsibilities Operations Leadership
- Develop, implement, and monitor procedures that reduce errors and improve consistency in client onboarding, account maintenance, transfers, trading support, and service delivery.
Technology & CRM Management
- Oversee CRM data integrity, workflows, automation, reporting, and user adoption.
Client Experience & Service Excellence
- Coordinate the development and execution of service standards and deliverables designed to create exceptional client experience.
Leadership & Strategic Execution
- Partner with the COO and leadership team to execute strategic initiatives and organizational priorities.
Qualifications Required Experience & Skills
- Bachelor's degree in Business Administration, Finance, Human Resources, Operations Management, or related field.
- 5 years of leadership experience in operations, business management, or practice management, preferably within a Registered Investment Adviser (RIA), wealth management firm, or financial services organization.
- Demonstrated experience improving processes, systems, and operational efficiency.
- Strong knowledge of CRM systems, workflow management, and business process automations.
- Experience leading employee development, and performance management initiatives.
- Proven ability to manage multiple priorities and projects simultaneously.
Success Measures
Success in this role will be measured by:
- Reduction in operational errors and rework
- Increased operational efficiency and scalability
- Strong CRM adoption and data integrity
- Improved client service metrics and satisfaction scores
- Consistent execution of firm processes and standards across all locations
- Successful implementation of strategic initiatives and operational improvements
Reports To
Chief Operating Officer (COO)
Location
Lehi, Utah (with oversight responsibilities across all firm locations
Compensation Package
- Job Type: Full-Time
- Base Salary: $110,000 - $130,000 based on experience in industry
- Exemption Classification: Exempt
- Bonus: Based on Firm Results
- Work Location: In Office
- Schedule: Monday – Friday
- Vacation: 2 weeks
- Retirement Plan: 401(k) plan with match
- Insurance: health, vision and dental plans available
Salary : $110,000 - $130,000