What are the responsibilities and job description for the Application Support and Release Coordinator position at Prithibi Consulting and Development Services?
The Company is looking for an Application Support and Release Coordinator to join the team. This position will include the following responsibilities:Code Release Coordination:1. Identifying and documenting current and upcoming code releases for all the clients/products/environments2. Coordinating with the team that the packages for the releases are ready for deployment3. Coordinating with the client on releases4. Gathering documentation for the releases and posting them to the client portal Zoho Ticket Administration:PCDS use the Zoho application as a defect and work management tool. Tickets are opened in Zoho and assigned to resources for them to work through.The Project Coordinator would be expected to:1. Follow up on tickets that have been opened for various projects and see that documentation and details are attached to the ticket based on the status of the ticket.2. Provide weekly summary of open tickets for the various clients and projects.3. Conduct meetings with team members to go over tickets opened and document any updates and reasons that tickets may not be completed on time.4. Manage helpdesk requests as needed.5. Save off completed Zoho tickets to shared drive Ideal candidates will have the following:Have an understanding of the SDLC and different stages of work related to code development and deployment to ProductionAbility to review/manage/create documents based on technical details that the team members may provide Detail oriented and can manage multiple tasksIs able to work as needed during the day but also be able to coordinate and meet with offshore team members as needed in the late afternoon/evening hours. This will be a regular occurrence.Has good communication skills and is comfortable interacting with clients and technical team members.This will be a contract to hire position and it is expected that the candidate selected will work for the 3 months in a contract role and then afterwards, depending on performance and suitability for the position, it will become full-time.Local candidates preferred. Company DescriptionPrithibi Consulting and Development Services (PCDS) is a small consulting and development company that provides technology services to utility clients. We primarily support Oracle utility applications and do custom application development.
Salary : $60,000 - $70,000