Account Manager

Pritchard Industries is a leading national facilities service company committed to delivering exceptional service to our clients. With a focus on excellence and innovation, we provide a wide range of facility management solutions tailored to meet the unique needs of each client.

Pritchard Industries is seeking to hire an Account Manager. The Account Manager serves as a key role and managerial member of The Arthur Jackson Company. This position will be responsible for successfully delegating all the activities through subordinate supervisors, team lead(s) and employees. This position is responsible for the success of client retention and employee training and development. The Account Manager will work with their designated Property Managers, District Manager maintain a solid, mutually beneficial business relationship that ensures account retention.

Responsibilities:

• Meet with the Property Manager to discuss any building related matters
• Discuss any employee related issues with Arthur Jackson Operation Manager, District Manager, and Human Resources.
• Complete Tenant Surveys
• Plan, organize, direct and control the workflow at their assigned location are effective and efficient, including rearranging janitorial staff assignments to provide coverage for employees' vacations, personal days and absenteeism.
• Evaluate employees work performance. Discuss work related problems and counsel employees when necessary. Initiate Corrective Action/Disciplinary Procedure when necessary.
• Document employees' work performance, conduct inspections of employees' work areas, document project work that is completed throughout the building, complete employee attendance log book, verify that employees are clocking in and out daily and submitting accurate payroll to the main office on a weekly basis.
• Train employees
• Establish and maintain relationship with Property Managers and Tenant Contacts.
• Continued, working knowledge of chemical and equipment usage and building policies.
• Respond with urgency when emergency calls are received or situations arise such as floods arise, etc, at your assigned buildings. Ensure employees are scheduled and equipment is available and ready to be used.
• Evaluate cleaning products, materials and equipment. Report equipment needs and conditions to your District Manager.
• Comply with all Arthur Jackson Company's and Client policy and procedures. Will partner with Human Resources on specific matters that may arise.
• submit any reports to the District Manager. Outlining all building/tenant issues including complaints and solutions if necessary.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to walk: use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand. The employee must frequently lift lift or move objects up to 25 pounds and occasionally lift or move objects up to 50 pounds. Specific vision abilities required by this job, include close vision, distance vision, color vision and ability to adjust focus.

Qualifications:

• Must have a high school diploma or G.E.D
• Must have a minimum of two years of college- Bachelor's Preferred
• Must have 2 or more years supervisory experience
• Must have Hospitality Experience
• Must have 3-5 years of Customer Service of Sales Experience

Benefits:

• Salary: $65,000 - $85,000/year
• Bonus eligible
• Paid holidays and vacation time.
• Health Benefits Package
• Ancillary benefits—Life insurance, Long Term Disability, FSA, and Dependent Spending care
• 401K
• Opportunity for growth

Pritchard Industries participates in E-Verify.

EEO Notice:

Pritchard Industries is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, creed, genetic information, religion, national origin, ethnicity, gender; gender identity, sexual orientation, pregnancy, childbirth or related medical condition, age, disability, or handicap, servicemember status, relationship or association with a protected veteran, and any other category protected by Federal, state, or local law.