What are the responsibilities and job description for the Engineering Support Technician position at Prismatik?
Essential Functions:
- Assists Product Engineering team to review and resolve customer escalations.
- Responds to customer concerns raised during installation, operation, maintenance, or product application or compatibility matters.
- Ensures calls and emails are responded to within targeted service level timeframes.
- Investigates, manages, and resolves customer complaints in accordance with pre-established policies.
- Documents customer information and recurring technical issues to support product quality programs and product development.
- Enters data for component history to get statistical data to help find root cause of issues in the field.
- Assesses component history data, formulates reports, and provides recommendations for improvement.
- Resolves data entry discrepancies using standard procedures.
- Assists with the research of new technologies, software, processes, materials, and suppliers.
- Completes documentation required by the quality system with assistance from Engineering and Technical Writers.
- Learns and assists with component design elements, creation of drawings, and documents related to automated machinery.
- Collaborates with Mechanical Engineers, Electrical Engineers, Control Engineers, and build team on machinery and processes related to automated manufacturing.
- Assists build team with hands on prototyping as required.
- Performs other related duties and projects as business needs require at direction of management.
Minimum Qualifications
- Must possess effective oral communication and interpersonal skills with ability to deal with all levels of personnel in a professional and effective manner.
- Recent graduate or currently pursuing a Bachelor’s degree in Engineering or related field, preferred.
- Previous experience in related field and/or engineering background, preferred,
- Previous customer service experience, a plus.
- Must be able to read and understand all operating procedures and applicable technical information.
Pay Range: $20.00-$24.00/hr
Salary : $20 - $24