Senior Account Manager

Account Manager

Location: Hybrid – Phoenix, AZ
Salary: $80,000 - $100,000 annually

Prisma is seeking an experienced Account Manager to serve as a key liaison between clients, sales, and production teams. In this role, you’ll help ensure projects move efficiently from concept to completion while delivering exceptional service to clients who rely on us for print, marketing, direct mail, and logistics solutions.

The ideal candidate is a skilled communicator and project coordinator who thrives at the intersection of client service and production. You can manage multiple projects simultaneously, anticipate challenges before they impact timelines, and keep clients, sales teams, and production teams aligned from kickoff through delivery. Experience in print, direct mail, or marketing services is highly valued.

What You’ll Do

• Serve as the primary point of contact for clients and sales teams throughout the project lifecycle
• Coordinate projects from order entry through production and delivery
• Communicate project updates, proofs, approvals, and timelines with clients
• Review job specifications and artwork to ensure accuracy and alignment with project requirements
• Open and manage jobs within Prisma's ERP and workflow systems
• Monitor projects throughout production and proactively address questions or challenges
• Collaborate with prepress, press, bindery, fulfillment, mailing, shipping, and other departments to ensure successful execution
• Submit estimate requests and process project changes as needed
• Support team success by collaborating with fellow Account Managers and cross-functional partners

Qualifications

• At least 10 years of work experience in deadline-driven environments
• Experience in print production, print management, direct mail, marketing services, or a related client service environment
• Strong project management, organizational, and multitasking skills
• Proficiency with Microsoft Office and the ability to quickly learn business systems and workflow platforms, including Pace, Salesforce, Process Shipper, dokshop, SLIM, and HubSpot.

Benefits & Perks

• Hybrid work schedule with eligibility to work from home in the Phoenix metro area one day per week (after 90 days)
• Comprehensive medical, dental, vision, and supplemental insurance options
• Three weeks of paid time off during your first year
• Seven paid holidays annually
• Mileage reimbursement and sustainable commuting incentives
• 401(k) with company matching and a wide range of investment options

About Prisma

Headquartered in Phoenix, Arizona, Prisma serves clients nationwide through locations in Nashville, Tucson, Austin, Baton Rouge, and New Orleans. Our expanding footprint enables us to deliver industry-leading print, marketing, and logistics solutions while creating opportunities for employees to grow and succeed.

Salary : $80,000 - $100,000