Roll Off Dispatcher

Company Summary

Priority, headquartered in Clinton Township, MI, is a pioneering technology company transforming the logistics industry with our innovative solutions and commitment to exceptional customer service. We are seeking Team Players who excel in a collaborative environment, embrace change, and understand the impact their quality of work has on others. Our company has experienced rapid growth since its founding in 2018. This growth has allowed us to continually expand our workforce. Priority operates out of several facilities across 3 states. Priority maintains a diversified business model providing service to both municipal solid-waste, construction & demolition customers. Our biggest priority is providing outstanding customer service & revolutionizing the industry through the use of the latest technology.

Job Purpose:

The Roll-Off Dispatcher is responsible for coordinating and managing real-time roll-off operations, including container deliveries, swaps, and removals. This role serves as the central control point between dispatch, drivers, sales, and customer service to ensure jobs are scheduled, executed, and completed efficiently. The RO LDC plays a critical role in maintaining schedule integrity, maximizing driver productivity, and ensuring a high level of service for commercial and construction customers. 

Responsibilities may include, but not be limited to: 

• Manage daily roll-off schedules, including deliveries, pickups, and exchanges

• Assign drivers and adjust schedules in real time to maintain efficiency

• Optimize routing and equipment utilization across operations

• Monitor job progress and ensure timely completion of all scheduled work

• Communicate with drivers, sales, and customer service to coordinate updates and resolve issues

• Prioritize urgent or high-value accounts and handle delays or service disruptions

• Reallocate work and coordinate reschedules to maintain service levels

• Ensure accurate job documentation, order entry, and system updates (e.g., AMCS, dispatch tools)

• Track container inventory and coordinate asset deployment across yards

• Escalate service or capacity issues and provide timely updates to teams and customers

The successful candidate profile includes:

• Experience in dispatch, logistics, or operations (waste or transportation preferred)  

• Strong organizational and multitasking abilities  

• Excellent communication and problem-solving skills  

• Ability to operate in a fast-paced, real-time environment  

• Proficiency with dispatch systems, AMCS, and communication platforms  

• Must be able to work until Route Completion and some Saturday's

At Priority Waste, there are fundamental qualities that we look for in all our employees:

• People who excel in a collaborative environment (team players)
• A willingness to do whatever the situation calls for
• An excitement to be part of a growing organization
• A genuine understanding that the quality of your work has a direct impact on the company's success