Communications Supervisor

Description

General Description:

Under general supervision, this position is responsible to assist with the day-to-day operations of the dispatch and call center. Must be able to provide a high level of customer service to all customers; internal and external. Follow LifeCare’s SOGs along with the directives of management and the executive leadership team.

Functions

• Assist with monthly schedules and monitor shifts on daily basis
• Maintains accountability for personnel and enforce tardy and absentee policies
• Maintain minimum and acceptable levels of staffing for departments to include tracking and monitoring of overtime
• Complete daily staffing report for upper management
• Review of daily timecards, verify for accuracy and timely submission of payroll
• Responsible for employee photos, TIMS compliance, expiring certifications and compliance requirements for staff
• Assist with interviewing potential staff and making recommendations to HR on hiring
• Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned shifts.
• Keeps informed of departmental regulations, policies, and procedures.
• Ensures all calls are handled in a timely fashion and all discrepancies are reported to the appropriate department head or manager.
• Ensure communication department operates professionally Completion of probationary and annual reviews
• Ability to handle disciplinary actions and personnel issues
• Ensure staff is adequately trained to perform functions within department other duties assigned.
  
  

Qualifications

Skills:

• Extensive knowledge of EMS industry
• Excellent oral and written communication skills to include:
• Speaks clearly over the telephone and radio Ability to use computer proficiently
• Types minimum of 30 WPM
• Able to communicate verbally with subordinates and supervisors/managers Ability to make fast and accurate decisions
• Ability to work in a high stress environment Flexible with shift/schedule assignments
• Ability to adapt, handle complex situations, and prioritize projects/assignments in a timely manner Ability to multi-task, observe situations analytically and objectively while relaying details accurately Skills in reading and interpreting maps to determine locations of facilities, units and/or crews.
• Ability to work alone and successfully work a shift without immediate assistance or supervision.
  
  

Certifications

• EVOC Certification
• CPR Certification
• FEMA ICS 100, 200, 700 & 800b Certifications Hazmat Certification
• Virginia Driver's License with no negative points on driving record
• US citizen or legal alien
• No felony convictions within the last five years
• Minimum of high school diploma (college graduate preferred)