Licensed Insurance Customer Service Representative (Part-Time / Full-Time Opportunity)

Licensed Insurance Customer Service Representative (Part-Time with Full-Time Opportunity)

Priority Insurance, LLC – Greenville, SC

Priority Insurance is seeking a positive, professional, and team-oriented individual to join our growing independent insurance agency. This position begins as part-time and has the potential to become full-time for the right candidate.

This is an in-office position located in Greenville, South Carolina. Our office hours are Monday through Friday, 8:30 AM to 5:00 PM.

About the Position

As a Customer Service Representative, you will play an important role in supporting our clients and agency team. This position focuses on providing exceptional customer service, processing client requests, and assisting with administrative responsibilities that help keep our agency running smoothly.

This is NOT a sales position.

While the position is initially 100% in-office during training, limited remote work opportunities may be available after training is completed and performance expectations are consistently met. Employees are expected to attend team meetings and provide in-office support when needed.

This position is ideal for someone seeking a daytime schedule, including retirees, parents with school-aged children, or individuals looking for a long-term career opportunity in the insurance industry.

Primary Responsibilities

• Service and support existing agency clients
• Process premium payments and policy transactions
• Assist the Agency Director and producers with administrative tasks
• Answer incoming customer inquiries professionally and courteously
• Follow up with clients regarding outstanding documentation
• Communicate with insurance carriers to obtain information and resolve issues
• Maintain accurate client and policy records in the agency management system
• Track and complete agency tasks in a timely manner
• Ensure forms and documents are completed and submitted correctly
• Perform other duties as assigned to support agency operations

Required Qualifications

✅ Active South Carolina Property & Casualty License

✅ Strong computer and typing skills

✅ Excellent verbal and written communication skills

✅ Positive attitude and strong work ethic

✅ Ability to work collaboratively as part of a team

✅ Professional phone and customer service skills

✅ Strong organizational and follow-through abilities

Preferred Qualifications

• Bilingual (English/Spanish) strongly preferred
• Certificate of Insurance (COI) experience is a plus
• Previous insurance agency experience is a plus
• Experience working with agency management systems is beneficial

Training & Development

We believe in investing in our team members. Qualified candidates will receive training and mentorship in areas including:

• Customer Service Excellence
• Insurance Product Knowledge
• Agency Operations
• Documentation and Compliance
• Problem Solving
• Market and Carrier Knowledge
• Time Management and Organization
• Effective Communication
• Information Analysis and Accuracy

Each new team member is paired with a mentor to support their success.

Our Culture

At Priority Insurance, we are proud of our positive, friendly, and supportive work environment. We believe in treating clients and coworkers with respect, encouragement, and professionalism.

We are looking for individuals who enjoy helping others, take pride in their work, and contribute positively to the team.

If you do not consider yourself a positive and team-oriented person, this position may not be the right fit.

Compensation & Schedule

• Competitive compensation based on experience, qualifications, and potential
• Paid bi-weekly
• Part-time position with the opportunity to transition to full-time employment
• Daytime business hours only
• Limited remote work may be available after training and demonstrated success

Communication Methods

• Phone
• Email
• Text Messaging
• Online Chat
• In-Person Interaction

Work Environment

• Professional office setting
• Collaborative team atmosphere
• Structured training and mentorship program
• Growth opportunities within the agency

Learn more about our company by visiting Join Our Team at Priority Insurance.

Equal Opportunity Employer

Priority Insurance welcomes applicants from diverse backgrounds and experiences, including:

• Military veterans
• Individuals of all ages
• Candidates without a college degree who possess the required qualifications and professional experience

Pay: $12.50 - $20.00 per hour

Benefits:

• Paid time off
• Work from home

Shift:

• Day shift
• No nights

Education:

• High school or equivalent (Preferred)

Experience:

• Property and Casualty : 1 year (Required)

License/Certification:

• Property and Casualty License in ant state (Required)

Ability to Commute:

• Greenville, SC 29615 (Required)

Ability to Relocate:

• Greenville, SC 29615: Relocate before starting work (Required)

Work Location: Hybrid remote in Greenville, SC 29615

Salary : $13 - $20