Restaurant General Manager

Printemps, the storied French luxury department store, opened its first U.S. location in March 2025 at One Wall Street in the heart of the Financial District.

Set within a historic 50-story landmark, Printemps features five distinct food and beverage concepts ranging from casual café service to elevated fine dining. The program is led by Top Chef alumnus and three-time James Beard Award winner Chef Gregory Gourdet, bringing a modern and globally inspired interpretation of French cuisine.

Kent Hospitality Group operates the food and beverage program at Printemps. Kent Hospitality Group is a dynamic and innovative hospitality company founded by Chef Jamal “James” Kent and entrepreneur-led private equity platform SC Holdings. KHG encompasses Michelin-starred restaurants, private members’ clubs, and world-class venues across North America, with a focus on elevated dining, refined hospitality, and exceptional experiences. We are seeking creative, driven leaders to join our team and help elevate the brand.

The culinary destinations include Maison Passerelle, a fine dining experience blending French techniques with flavors of the diaspora; Café Jalu, a relaxed café offering specialty coffee and French pastries; Salon Vert, a vibrant, vegetable-forward concept with raw seafood and bright, seasonal dishes; the Red Room Bar, an all-day resto-bar featuring creative cocktails and light bites; and the Champagne Bar, offering an extensive selection of premium champagnes in an elegant setting. We also feature a Printemps Wine Shop, offering a curated selection of wines and spirits.

The Restaurant General Manager oversees all restaurant operations and works closely with the, Executive Chef, and Director of Food & Beverage to build, train, and lead a high-performing team.

This role is responsible for delivering exceptional hospitality, supporting company objectives, and ensuring strong financial performance, operational excellence, and a best-in-class guest experience.

LEADERSHIP :

• Nurture positive and productive working relationships
• Set clear expectations and lead by example
• Manage priorities and timelines effectively
• Problem-solve and address issues in a timely and professional manner
• Ensure company policies and standards are consistently followed
• Build alignment between Dining Room and Kitchen teams
• Support and develop the management team
• Address challenges proactively to keep operations running smoothly
• Lead the team to deliver exceptional hospitality
• Collaborate with Home Office on company-wide initiatives
• Collaborate with Printemps Retail
• Lead regular management meetings and drive team alignment, communication, and action planning

STAFFING :

• Oversee scheduling, staffing levels, timekeeping, and PTO management
• Manage hiring, including job postings, recruiting, and interviewing in coordination with HR and leadership
• Oversee onboarding and ensure new hires are properly trained and set up for success
• Provide ongoing coaching, feedback, and performance management, including reviews
• Support employee development, including growth, promotions, and career progression
• Handle disciplinary actions and support termination decisions in coordination with HR
• Maintain job descriptions in coordination with HR
• Escalate and report employee-related issues to HR as needed

ADMINISTRATION :

• Oversee payroll and weekly timecard approvals
• Manage cash handling, reconciliation, and bank runs
• Oversee all inventories (beverage, café, and service items, including china, silver, and glass)
• Maintain and update operational systems (Resy, menus, website, etc.)
• Own and maintain key systems (e.g., Toast, Resy, Asana, MiseBox), including setup, updates, and operational accuracy
• Ensure HR practices, policies, and documentation are accurate and compliant, in alignment with HR
• Complete administrative tasks and reporting accurately and on time
• Delegate administrative responsibilities to support team development and efficiency

OPERATIONS :

• Oversee the day-to-day operations of Printemps F&B
• Keep front and back of house aligned and communicating well
• Maintain strong service standards and overall guest experience
• Build relationships with guests and encourage repeat business
• Monitor labor and costs to stay on budget
• Ensure compliance with safety, sanitation, and regulatory standards
• Oversee opening and closing procedures
• Create and maintain SOPs across service, communication, and operations
• Lead cross-functional alignment with Culinary, Beverage, and Operations teams
• Lead operational projects and continuous improvement initiatives

EVENTS & MARKETING :

• Support and oversee events, activations, and special programming
• Maintain and update the events and marketing calendar
• Support strategic planning for holidays and seasonal initiatives
• Partner with the KHG Events team to execute events
• Collaborate with marketing on campaigns, partnerships, and guest engagement initiatives

We’re seeking:

• Senior management experience in fine dining / Michelin-starred restaurants;
• Strong understanding and proven ability to operate a successful venue;
• Outstanding leadership abilities to recruit, mentor, and lead a high-performing team;
• Mastery of service excellence, with natural leadership and charisma;
• Deep knowledge of luxury service, and hospitality standards;
• A strong command of the French art de vivre, the art of hospitality, and the art of welcoming;
• The ability to elevate standards, inspire hospitality teams, and set the tone through presence and example;
• Exceptional interpersonal skills with a natural ability to engage guests and create unique experiences;

Printemps does not provide work authorization sponsorship for this position. Candidates must have legal authorization to work in the United States at the time of application.

Printemps provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Printemps complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates.

Printemps is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at Careers@printemps.nyc

At Printemps, we work together with elegance, and we welcome all applicants for this position. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment. You’ll experience our unique French and Luxury culture, along with our brilliant Ambassadors who will support and inspire you.