What are the responsibilities and job description for the Front Desk Specialist position at Principle Health Systems?
Receptionist (Medical)
We are looking for a dependable and customer-focused Front Desk Specialist to join our clinical team. This position plays a critical role in providing front-line service to patients and visitors, managing check-in and check-out procedures, and supporting administrative functions for smooth clinic operations
RESPONSIBILITIES
Patient Interaction & Communication
- Greet patients and visitors in a courteous and professional manner.
- Answer and route incoming phone calls.
- Confirm appointments for the next clinic day.
- Answer front desk tasks and messages.
- Assist in rescheduling appointments as needed.
- Assist patients with signing up for the patient portal.
- Ensure annual patient paperwork is completed and current.
- Verify and update patient address, phone number, and insurance information at each visit.
- Perform other duties as assigned by management.
Check-In, Check-Out & Scheduling
- Check patients in and out of the system.
- Ensure all patients on the daily schedule are marked as checked out, no-showed, or canceled.
- Schedule new and follow-up appointments.
Payments & Financial Reconciliation
- Collect and post patient payments accurately.
- Reconcile money bags at the end of the day.
Administrative & Facility Support
- Unlock front doors, turn on room lights, and power on computers at the start of the day.
- Scan and file patient documents into electronic charts
REQUIREMENTS
- High school diploma or equivalent.
- No experience required; training will be provided.
- Strong customer service skills and a professional demeanor.
- Basic computer literacy and ability to learn new systems.
- Excellent communication and organizational skills.
- Ability to handle confidential information appropriately
PHYSICAL AND MENTAL REQUIREMENTS
- Ability to sit, stand, walk, bend, and reach throughout the workday.
- Manual dexterity to operate a computer and office equipment.
- Visual and auditory ability to interact with patients and staff.
- Ability to remain focused in a busy front-desk environment.
- Capacity to work under pressure and manage multiple tasks simultaneously.
- Emotional resilience and a customer-oriented attitude
We are an Equal Opportunity Employer and committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please contact hradmin@principlehs.com.
4 day work week: 8am to 6pm, Monday through Thursday.
Salary : $16