What are the responsibilities and job description for the Community Manager position at Princeton10?
We are looking for a Community Manager Freelancer to join our team. You will be instrumental in ensuring our clients’ positive social media presence.
The role is open to candidates in the US or Canada. Primarily morning availability will be required for this role with some flexibility to cover off vacations for other community managers at different times.
Responsibilities- Respond to customer inquiries and feedback on social media
- Build engagement and rapport within the social platform’s community, while maintaining the company brand voice and personality.
- Check content for accuracy
- Understand how to escalate issues when needed
- Follow established guidelines for posting, responding and interacting with community members
- Experience in social media and/or customer service is required
- Strong communication and interpersonal skills; excellent attention to detail
- Knowledge and comfort of social media trends and social media analytics.
- Ability to manage multiple social media accounts and understand SEO and SEM best practices
- You have good judgment and know when to escalate issues
- You have excellent reading and typing speeds (you will be handling a lot of messages per day in an online setting using our internal chat tools)
- You enjoy growing and being a part of online communities
Our total compensation plan included pay, health benefits, and a 401k match (with a 1 year cliff).
About P10
The layer-laden teams. The prehistoric processes. The impersonal, ego-driven dog-and-pony shows. Take what you think you know about agencies and burn it. P10 was born of the idea that if something isn’t working—or could work better—change it. And that’s exactly what we did. We know that what we’re not makes us who we are. And we’re not just another agency. We are people driven by a palpable passion and purpose, felt by our clients from the very first conversation.
P10 brings together a team of diverse, remote-only seasoned professionals to deliver exceptional value for our clients. Dare to do something different - join us.