Community Manager

Description

Position Summary

We are seeking two sensational full-time Community Manager to join our team! The Community Manager is fully accountable for all property operations and is expected to effectively manage and coordinate persons, activities, and available resources to accomplish property objectives as set forth by the Regional Manager. These objectives include maximizing occupancy levels and property values.

Properties

• Dupont Towers: 6100 Henry Ave Philadelphia, PA 19128
  
  

AND

• The Ridge Apartments: 7949 Ridge Ave Philadelphia, PA 19128
• Ridgeview Apartments: 6725 Ridge Ave Philadelphia, PA 19128
• Ridge Court: 7014 Ridge Ave Philadelphia, PA 19128
  
  

Job Duties & Responsibilities

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• In conjunction with the regional manager, the manager will assist in formulation of budgets for each upcoming calendar year. The manager is responsible for staying within the established budget guidelines throughout the year.
• Ensures that all rents are collected when due, and posted in a timely manner. Makes sure that all bank deposits are made immediately and deposits are reported to the corporate office on a daily basis.
• Performs evictions, utility cut-offs and landlord liens as required on delinquent rents.
• Provides constant vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance. Manager is responsible for approving and submitting all invoices to corporate office for payment in accordance with the company purchasing policies.
• Trains, motivates, supervises, and hires and terminates (in conjunction with Regional Manager/Upper Management) all on-site staff in order to achieve operational goals of assigned property. This includes new employee indoctrination, annual performance reviews, review and approval of timesheets via paylocity, instructing and advising on-site staff of employee procedures and guidelines.
• Conducts on-going training with office staff; e.g., leasing paperwork, workplace safety, and any other type of training that may be needed on a daily basis.
• Ensures that lease files are complete and that completion of leases is being executed properly.
• Responsible for office opening on schedule, condition of office and model apartments.
• Attends scheduled corporate management meetings, usually held semi-annually at the VFTN.
• Maintains records on all aspects of management activity on a daily, weekly and monthly basis. Submits required reports to corporate office on a regular basis.
• Maintains positive customer service attitude.
• Makes periodic inspections with residents of move-in/move-outs.
• Reviews all notices to vacate to determine the cause of the move-out.
• Initiates and implements policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.
• Physically walks and inspects property on a regular basis; Verifies condition of vacant apartments.
• Updates the board indicating vacancy status on a regular basis. Coordinates with maintenance and makeready staff to ensure timely recondition of apartments after move-out.
• Monitors and schedules all maintenance activities.
• Conducts market surveys monthly and provides trend report information. Shops competition and is aware of neighborhood market conditions.
• Welcomes and shows property to prospective new residents. Also, handles incoming phone calls from prospective new residents and completes appropriate paperwork.
• Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
• Reports all liability and property incidents to the corporate office immediately. Ensures that all workers' compensation claims are reported and proper paperwork is completed.
• Manager completes any pertinent safety checklists with maintenance staff.
• Performs any additional duties or tasks as assigned by the Regional Manager.
  
  

Requirements

Education

High School Diploma or Equivalent (College Degree or Coursework Desirable)

Specialized Skills & Knowledge

• Prior Property Management Experience Preferred
• Certified Apartment Manager (CAM) Preferred but Not Required
• Strong Customer Service and Sales Skills
• Must be able to work in a fast-paced and customer service-oriented environment
• Understanding of computer systems, web applications and software.
• Performs duties under pressure and meets deadlines in a timely manner
• Works as part of a team, as well as completes assignments independently
• High degree of flexibility with the ability to work independently
• Excellent organizational, presentation, interpersonal, written and oral communication skills
• Proven ability to engage quickly with individuals in an outgoing, friendly manner, and build and maintain relationships with business leaders