What are the responsibilities and job description for the Administrative Technician (Telephone Reporting Unit) position at Prince William County Government?
Introduction
PWC Police Telephone Reporting Unit Administrative Technician is responsible for critical administrative tasks and projects supporting the Police Department and Community Members. This position consists of learning and executing critical report taking procedures and processes that serve internal Units, external Agencies and Community Members. Administrative Technicians must demonstrate the ability to provide excellent customer service and partnering skills. Organizational skills, attention to detail, and processing complex procedures accurately are key. This incumbent will be able to work effectively independently and as part of a large team.
About This Role:
The incumbent must be skilled in Microsoft Office suites, Teams, Outlook, data entry experience, and the ability to analyze data to execute relative procedures. This role is trained in every aspect of Police report writing. The successful candidate will have strong communication skills, detailed oriented, ability to serve the public over the phone and via email with excellent customer service, ability to maintain strict confidentiality and handle sensitive information with discretion and the capacity to sit for extended periods of time.
To view our hiring standards,
Minimum Requirements: High school Diploma or GED.
Preferences:
Experience in providing customer service, including answering phones.
Experience in handling confidential information, detail oriented and effective communication skills.
Experience in a law enforcement administrative environment.
Experience in records management, computer databases, and data entry.
Experience in Motorola P1 RMS System, CAD and CopLogic , NCIC / VCIN.
Special Requirements:
The incumbent will be assigned to the Telephone Reporting Unit. All employees considered for hire by the Police Department are subject to a polygraph examination and a thorough background investigation.
Work Schedule:
Monday-Friday, 0800-1600 in the office.
Starting Salary Range:
$27.35 - $32.17
PHYSICAL REQUIREMENTS
Positions in this class typically require reaching, standing, walking, fingering, grasping,
feeling, talking, hearing, seeing and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of
force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the
human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking
and standing are required only occasionally, and all other sedentary criteria are met.
We also offer excellent benefits to include:
- Retirement from the Virginia Retirement System (VRS)
- 401a and 457 retirement savings and investment plans
- Paid Annual Leave
- Paid Personal Leave
- Paid Sick Leave
- Paid Holidays
- Optional Group Medical and Dental Health Plans
- Optional Group Life Insurance
- An Employee Assistance Program (EAP)
- Career Development Opportunities
NOTE: The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety,
Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Prince William County Human Resources ~ SEE YOURSELF HERE!
Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.
Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position.
The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:
Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position.
The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:
- Temporary
- Provisional
- Seasonal employees
Salary : $27 - $32