Service Parts Analyst

LONG TERM OPEN ENDED CONTRACT (may have potential to become permanent ), W2 contract

$33 an hour, benefits effective first day including paid time off and holiday.

Valid Non-Expired Driver’s License and MVR Check Required

Must have Automotive Experience in Service, Dealership, etc

US Citizen / Green Card Holder

Onsite 4 /5 days per week, work from home on Friday (Training will be 5 days a week until trained)

Establishes service parts data in the FAST 2000 parts catalog authoring system for assigned commodities and current models produced in the NNA region. Coordinates numerous points of view from engineering, parts supply, service purchasing, warehousing, distribution, marketing, vendors, and pricing to properly define, code and combine individual parts for sale. Reconciles differing opinions to determine if parts should be sold as an assembly or individual components. Continually updates and resolves the ongoing accuracy of the parts catalog systems and ensures accuracy of NNA Service Parts Master File (PMF) part of the Nissan Motor Parts System (NMPS). Investigates and resolves catalog inquiries from Dealer Parts Information Center (DPIC) and Export customers. Researches and prepares material to facilitate stock validation by PDCs. Consults Analyst 1, 2 or Senior Planner as necessary for complex issues. Provides other support as necessary.

Job Responsibilities:

• Reviews new model service parts and ongoing engineering running changes for establishment in the catalog compilation system. Consults Nissan standards, design engineer, technical publications, field quality, manufacturing and other groups to decide optimal service level.
• Interprets CAD data, references photos, Nissan standards and knowledge of dealer operations to optimize illustration layout to develop catalog parts illustration markups which facilitates parts identification by dealers.
• Investigates and resolves customer technical inquiries received from DPIC, parts distribution centers, Nissan affiliates, export countries and other parts customers. Problems include missing or incorrect catalog data, incorrect stock, interpretation of data, etc. Investigates by confirming engineering data, CAD data, technical application and drawings, photographs etc. Provides quick, clear and concise actionable resolution to requestor.
• Maintains NNA NMPS as necessary for parts registration. Applies correct coding for parts restriction, supersessions and service files. Determines part supersessions and service files by interpreting engineering data and conducting additional research as needed. Considers and balances Nissan business impact and customer impact when determining part supersessions.
• Reviews supersession information and parts complexity reduction proposals for technical feasibility, customer satisfaction and cost-benefit. Consults management in decision making for complex proposals.
• Provides support for assigned commodity to internal and external customers. Act as backup to other assigned commodities in case of absence or overflow.
• As necessary, performs other related duties of which the above are representative.

1. Job Knowledge and Skills:

• Knowledge of a national supply and distribution process plus extensive nomenclature and functional knowledge of automotive service parts. Comprehensive understanding of the US automotive aftersales market from a business and customer perspective. Exceptional analytical skills, ability to work in cross-functional and team environment, demonstrated leadership skills.
• Ability to communicate effectively with other technical experts regarding the sale and marketing of service parts and related products.
• Demonstrates strong problem-solving ability. Understands the scope and depth of research necessary to clearly define the root cause of the concern and develop multiple solution options using available tools. Ability to compile and analyze a variety of conflicting information about technical products and exercise discretion to determine the most appropriate methods of compiling, coding and selling.

2. Years of Experience:

Two years of related experience at a professional level working in sales, marketing or service of automotive parts.

3. Education

A related degree from a four-year college is preferred. In lieu of degree, relevant professional experience may be considered.

4. Specific Course/Certifications

Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products.

5. Travel Required?

• Travel:Occasional day or overnight travel as necessary may be required.
• On-site work: This position requires working on site at the appropriate Nissan location. Occasional remote work may be approved for short-term purposes as directed by management.