General Clerk IV

Nature and Variety of Work

About the Position

This is a senior level advanced clerical work. Incumbent in this class is responsible for performing more complex and advanced clerical assignments. Responsibilities include providing accurate data entry, maintaining records, preparing reports, and supporting daily shop operations. Work involves interaction with internal County agencies, municipalities, vendors, and the general public. Work is performed independently under the general supervision of a designated supervisor and is evaluated in terms of quality, quantity, completeness and accuracy. Incumbents may be required to work rotating shifts.

About the Agency

Examples of Work

• Greets and assists office visitors with a professional and courteous demeanor; answers inquires concerning Fleet programs and services and refers more complex questions to appropriate staff

• Reviews, edits, and enters data into Fleet automated systems such as Microsoft SharePoint, Fleet Management database, fuel management database, and other County-approved software

• Compiles and reviews statistical and operational data; prepares reports for use by Fleet Management and County agencies

• Receives service requests, tow requests, and work orders; ensures requests are properly logged, documented, and routed for response

• Generates and closes work orders in Fleet Management system, ensuring accurate charges, documentation, and compliance with Fleet procedures

• Assists Garage Managers by monitoring, tracking, and assigning work orders to Equipment Mechanics; checks for outstanding recalls via Original Equipment Manufacturer (OEM) websites and updates related work orders

• Coordinates with OEM dealers and vendors on vehicle pickups, warranty repairs, and service scheduling

• Maintains accurate records of Fleet vehicle inventory and fuel operations, coordinates with the Fleet Management Division’s Fuel Manager, regarding fuel site needs

• Develops and maintains organized logs, records, and filing systems for reports, projects, and correspondence

• Sorts, opens, and distributes mail, reports, and related materials; maintains office supplies and ensures work area cleanliness

• Answers and records telephone inquiries and complaints, providing information or escalating as appropriate

• Utilizes Microsoft Excel, Word, and Outlook to prepare correspondence, compile data, and generate reports for County and municipal customers

• Willingly and cooperatively performs tasks and duties which may not be specifically listed in the class specification or position description, but which are within the general occupational category and responsibility level typically associated with the employee’s class for work.

Qualifications

• Must have experience at the General Clerk III level equal to the length of the probationary period

• Six (6) months of experience performing diverse clerical tasks
• One (1) year of education above the high school level which includes coursework in computer data entry, secretarial subjects or business administration

• Good knowledge of applicable office procedures and recordkeeping practices
• Good knowledge of computerized information systems including Fleet Management systems, SharePoint, and other Microsoft Office Suites
• Ability to community effectively both orally and in writing
• Ability to act independently, exercise sound judgment, and recognize when matters must be referred to their direct supervisor or division leadership
• Ability to compile, review, and analyze written and numeric data for accuracy and completeness
• Ability to understand and follow oral and written instructions
• Ability to establish and maintain effective working relationships with County staff, vendors, and the public

Additional Information

• Meet all training and performance standards and demonstrate proficiency as required by the agency.
• Wear and use agency protective apparel and equipment in the performance of their assigned duties, if applicable.
• Successfully pass preemployment checks which may include reference checks, background investigations, and drug screenings, where applicable.
• Must demonstrate knowledge of office procedures and clerical system
• Must be proficient in computerized information systems and data entry
• Be willing to serve as an essential employee. Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.

ONLY ONLINE APPLICATIONS WILL BE ACCEPTED

Eligibility to Work: Under the Immigration Reform and Control Act of 1986, an employer is required to hire only U.S. citizens and lawfully authorized alien workers. Applicants who are selected for employment will be required to provide and verify authorization to work in the United States without sponsorship.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S., only after an offer has been accepted and the Form I-9 is completed. For information on E-Verify, or if you believe the County has violated its E-Verify responsibilities, please contact the Department of Homeland Security (DHS) at 888-897-7781 or visit their website at dhs.gov/E-Verify.

INTERNAL APPLICANTS: If you are a current Prince George's County Government employee and seeking a promotion, in accordance with Section 16-200 of the Personnel Law, you have the right to appeal a rejection rating within five (5) working days of receiving a rejection notice. Union employees should refer to their respective collective bargaining agreement and/or union representative for their grievance procedure.

Prince George's County Government is an Equal Opportunity/Affirmative Action Employer Committed to Diversity and Inclusion in the Workplace

General Plan Information: