What are the responsibilities and job description for the Content Specialist position at Prince George's County Government?
Come join our team!
Prince George’s County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.
This position performs senior-level analytical and operational work supporting content governance, knowledge management, and quality assurance for the PGC311 Call Center. The incumbent is primarily responsible for assisting the Content Manager in maintaining the accuracy, integrity, and timeliness of information contained in Salesforce, the PGC311 knowledge base, and related 311 systems. The position focuses on content review, updates, interagency coordination, data analysis, and quality monitoring to ensure residents receive accurate and consistent information. The incumbent supports training efforts, monitors trends in service requests, identifies information gaps, and works closely with County agencies to ensure that knowledge articles and service request types are current and aligned with County policies and initiatives. The individual in this role is considered essential personnel.
About the Agency
The Office of Community Relations ensures that County residents connect with government resources, agencies and personnel. Our responsibility is to serve as a bridge between government and its people. We do so by using data driven analysis and input received from constituents. We are dedicated to a world class service delivery model and ensuring Prince George’s County residents know that they can count on the Office of Community Relations to be highly visible, accessible and accountable.
Receives calls from the public, determines the type of service or information needed, and enters citizen information into Salesforce, provides the citizen with a case number, and follows up with the citizen, if necessary. These requests may also come through the County’s web-based portal. Support the Content Manager in maintaining, auditing, improving, and configuring all PGC311 knowledge base content and service request types within Salesforce. Plans, researches, coordinates, and implements special events for public relations projects and exhibition presentations. Attends special meetings/events as needed with the Director Coordinates with agency representatives to verify service levels, service level agreements, and program changes. Participates in meetings related to system enhancements, policy updates, or process improvements. Assists in special projects related to system improvements, transparency, and reporting initiatives.
Minimum Qualifications
Candidates must meet all minimum qualifications listed below to be eligible for additional consideration:
- Bachelor’s degree from an accredited college or university in one of the social sciences or a closely related field.
- Two (2) years of progressively responsible experience in social programs.
Any equivalent combination of relevant training, education and experience may also be considered.
Preferred Qualifications
- Bilingual applicants are encouraged to apply.
EACH APPLICATION MUST INCLUDE INFORMATION THAT CLEARLY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION.
Salary Range Transparency: The salary range listed in this announcement reflects the offer range for this position. Offers made within this range are based on qualifications, experience, and internal equity.
Tentative Interview Dates: May 5, 2026 - May 7, 2026. Please note that interview dates are subject to change and only selected candidates will receive confirmation and additional details.
Job Location: 14741 Governor Oden Bowie Drive, Upper Marlboro, MD 20774
Conditions of Employment: Upon selection, the candidate must (where applicable):
- Be willing to work in office and travel to attend events and visit meeting sites during and after hours.
- Meet all training and performance standards and demonstrate proficiency as required by the agency.
- Wear and use agency protective apparel and equipment in the performance of their assigned duties.
- Successfully pass preemployment checks which may include reference checks, background investigations, and drug screenings.
- Be willing and able to serve as an essential employee. Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.
Salary : $70,100 - $84,156