Admissions Advisor

Position Summary

The Admissions Advisor serves as the first point of contact for prospective families and plays a critical role in driving enrollment growth. This position combines sales, marketing, admissions, and customer service responsibilities to ensure a positive and engaging experience for families from initial inquiry through enrollment.

Key Responsibilities

Admissions & Enrollment

• Manage all incoming inquiries (phone, email, web, and walk-ins) and guide families through the admissions process
• Schedule and conduct school tours, highlighting programs, curriculum, and unique value propositions
• Maintain accurate records of prospective families and enrollment status
• Assist families with enrollment paperwork, waitlists, and tuition information
• Follow up consistently with prospective families to convert leads into enrollments

Sales & Revenue Growth

• Actively promote school programs and services to meet or exceed enrollment goals
• Utilize consultative sales techniques to identify family needs and recommend appropriate programs
• Track leads, tour conversions, and enrollment metrics
• Participate in enrollment forecasting and capacity planning

Marketing & Community Outreach

• Support marketing initiatives to increase brand awareness and lead generation
• Represent the school at community events, open houses, and outreach activities
• Build and maintain relationships with local businesses, realtors, and community partners
• Assist with social media, events, and promotional campaigns as needed

Customer Service & Family Experience

• Deliver exceptional customer service to prospective and current families
• Address questions, concerns, and objections professionally and promptly
• Foster strong relationships with families to support retention and referrals
• Collaborate with leadership and staff to ensure a seamless onboarding experience

Administrative & Team Support

• Maintain CRM systems, inquiry logs, and enrollment reports
• Collaborate with directors, teachers, and corporate partners
• Ensure compliance with school policies, procedures, and licensing requirements

Qualifications

• Associate or Bachelor’s degree required
• 2 years of experience in admissions, sales, marketing, and customer service
• Strong interpersonal, communication, and presentation skills
• Goal-oriented with a proven ability to meet or exceed sales targets
• Proficiency in CRM systems, Microsoft Office, and/or enrollment software
• Ability to multitask, prioritize, and work in a fast-paced environment Skills
• Experience in early childhood education, private school admissions, or related fields
• Knowledge of lead management, marketing funnels, and sales follow-up strategies
• Event planning and community outreach experience
• On-site school setting with frequent interaction with families
• Some evening or weekend events may be required