Hotel Assistant Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversees and supervises the activities of the Front Desk personnel to ensure the smooth flow of the Front Desk operations.
• Oversees and supervises the activities of the Front Desk Agents, Night Auditors, and Pool employees to ensure the smooth flow of the guest services operations.
• Responsible for the execution and accuracy of all hotel occupancy reports and night audit packs.
• Responsible for achieving operational and financial goals.
• Interacts with guests to maintain quality assurance.
• Carries out managerial responsibilities and etiquette in accordance with the company’s policies and procedures.
• Responsible for mentorship and driving employee engagement through coaching, training, rewards, and development.
• Coordinates with other departments all matters pertaining to Front Desk operations.
• Prepares and submits all required paperwork and reports of the department.
• Monitors all departmental expenses to increase hotel profitability.
• Executes employee performance appraisals in accordance with company policy in a timely fashion.
• Prepares and submits all required paperwork and reports of the department.
• Trains new employees on the proper procedures to be followed.
• Sees to it that the Front Desk is kept neat and clean at all times.
• Maintains a welcoming Hotel Lobby environment.
• Reports to Hotel Manager on weekly schedules of the Front Desk personnel to ensure the proper coverage is afforded daily based on projected hotel occupancy. Makes necessary changes on the schedule to meet operational demands.
• Reports to Hotel Manager on weekly schedules of the guest services personnel to ensure uninterrupted customer service.
• Makes necessary changes on the schedule to meet operational demands.
• Enforces all company and departmental policies and procedures. Issues counseling notices and/or disciplines employees who violate the same.
• Promotes positive customer service by assisting guests in addressing their complaints and resolving their problems.
• Coordinates with the different departments concerned regarding changes in promotions, events, hotel rates, etc. Updates the Front Desk boards and informs the Staff on these changes.
• Walks in and out of the hotel and monitor the activities to ensure that guests are getting quality customer service.
• Coordinates with Bus Promotions arrival of buses for group check in. Blocks the required rooms for the group guests.
• Schedules luggage delivery in and out for bus tour groups.
• Coordinates with Maintenance repairs and/or maintenance works that may be required on area of work.
• Coordinates with Pool Life Guards to insure the safety of the guests.
• Updates regularly the hotel occupancy board and coordinates with different departments regarding room availability.
• Coordinates with housekeeping and engineering departments regarding on-going maintenance projects in the hotel.
• Reports any safety concerns to the Hotel Manager.
• Maintains an inventory of supplies and forms used in the Front Desk. Makes requisition to replenish the same as the need arises.
• Trains new employees on the proper procedures to be followed.
• Responsible for attending all required hotel operations meetings.
• Performs the duties of the Front Desk Clerk as the need arises.
• Performs other duties as may be assigned.

SUPERVISORY RESPONSIBILITIES 

Carries out supervisory responsibilities in accordance with the organization’s policies and procedures. Responsibilities include interviewing and hiring employees; planning, assigning and directing work; training employees; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); must have three (3) to five (5) years related experience and/or training. Computer knowledge necessary.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver License 

LANGUAGE SKILLS

Must be able to effectively communicate in English.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

COMPUTER SKILLS

Must have Microsoft Office experience and basic computer skills.

The above job analysis is for the sole purpose of complying with the Americans with Disabilities Act and is not to be construed to include all employees employed in each job classification. The Employer reserves the right to change the requirements of each job analysis as changes in business and/or technology dictate. All weights, distances, and measurements cited in this job analysis are approximations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

#ZRPRM